Senior Customer Care Executive

Job title: Senior Customer Care and Complaints Executive


Location: Birmingham Business Park


Job type: Permanent


Hours: 4 days on 4 days off over 7 days, Shifts from 8am-8pm


Salary: £28,000


Benefits: 25 days holiday


We are currently recruiting for a Senior Customer Care and Complaints Executive for our client based on Birmingham Business Park. Supporting the main Customer Hub you will provide first class customer service to clients throughout their customer journey and be the first escalation point for complaints. This is an excellent opportunity to join a growing business and become an integral part of the team with plenty of opportunity for progression.


Duties and Tasks:



  • First escalation point for complaints, handling these in fast and timely manner

  • Responding to customer after sales queries

  • Complaint management through to resolution

  • Maintain customer database

  • Support customer journey to ensure the highest level of customer service



The successful Candidate will posses the following skills:



  • Experience of providing first class customer service

  • Ability to work with confidential data

  • Excellent communicator

  • Excellent attention to detail

  • Ability to work in a fast paced environment

  • Excellent IT Skills



Offering an immediate start this is an excellent for a to join a growing business. If this is the perfect role for you then please click to apply or email Sophie.Pugh@office-angels.com


Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Sophie Pugh