Senior Administrator

  • Location
    Hornchurch, Greater London
  • Category
    Sales - Account Manager
  • Contract Type
  • Salary
    £ 25000 - £ 35000 / Year
  • OrganizationType

Senior Administrator
£25k - £35k per annum
Hornchurch, Essex
Monday to Thursday, 8:45am-5:30pm, Friday 8:45am-5:00pm
Flexibility required to stay late when required in order to meet key client deadlines

*MUST have excellent Microsoft Excel skills to be considered for this role

*Benefits; 25 days' holiday, Private Medical Cover, Pension, friendly environment, progression opportunities, paid overtime*

My client requires a highly motivated Senior Administrator to work with some of their key clients. The right candidate will need to be a fully hands on Account Manager who takes ownership of their projects and wants to achieve the highest service levels in all aspects.

You will be responsible for the day to day running of the key clients' various projects, including liaising with both the client and field associates, checking results and passing final reports to client.

Duties will include, but will not be limited to:

  • Confirming field associate team availability each week/month

  • Managing field associates to very tight deadlines, from assigning projects to reporting to the client.

  • Pro-actively tracking each stage of a project cycle

  • Ensuring all paperwork and instructions are updated and sent on time

  • Checking field results and dealing with all queries as they arise

  • Recruiting replacement team members where appropriate

  • Attending client meetings both face to face and virtual

  • Looking at ways to improve performance/compliance by pro-actively monitoring results

  • Communicating with clients on projects pro-actively helping to grow account and ensuring all deadlines and guidelines are met

  • Checking and validating any client queries around data

  • Continually reviewing and looking at ways to improve clients' performance/compliance by pro-actively monitoring results

  • Creating presentations using data received

  • Formatting and analysing data using Excel

Key skills required:

  • Good understanding of Excel and how to set up and work with spreadsheets (additional reporting skills a bonus)

  • Confident person with the ability to effectively run and grow existing and new accounts

  • Ability to effectively communicate with others to help make decisions when issues arise, ensuring the best interests of both the client and business are met

  • Ability to remain calm when dealing with queries from the field team and client - so good overall communication skills.

  • Relishes the opportunity to grow and develop within a company

  • Ability to meet and take client meetings for reviews and updates

  • Has a good work ethic

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To speak to a recruitment expert please contact Charlotte Sayer