Scheduler

  • Location
    Tunbridge Wells, Kent
  • Category
    Customer Service - Other Customer Service
  • Contract Type
    Permanent
  • Salary
    £ 24000 - £ 26000 / Year
  • OrganizationType
    Office

Scheduler / Senior Scheduler


Tunbridge Wells


Salary; from £25,000 + - Salary will depend on experience level*


22 days annual leave per year + bank holidays, pension, career progression.


Culture: Busy professional company with great 'team spirit'.


Working hours: 40 hours per week (Monday - Friday 8.30am-5.30pm although there is flexibility in this ie starting later and finish earlier etc)


Company:


This company work with some of the most prestigious and important buildings and establishments in the country to include Airports, famous Department Stores, 5-star Hotels, Casinos and Restaurant Chains, Universities, Housing Associations and government contracts. Service delivery is at the heart of everything they do and the feedback from customers is excellent!! A busy, friendly and dynamic supportive team who are expanding in January 2022 having relocated to Tunbridge Wells.


You:


You will play a vital role within an expanding business, managing key client accounts through building a strong relationship with the client, delivering excellent customer service, meeting their strict SLA's and exceeding their expectations whilst growing account revenue for the business through quotation generation.


Role:


It is a varied role, so a flexible and adaptable approach is required, as well as a passion for customer service delivery.


You will have the opportunity to use your experience in the following:



  • Managing key Client accounts from job notification, booking in appointments with residents, booking in larger works where materials, equipment and access is required, whilst ensuring KPI's and SLA's are met

  • Answering queries from our clients both via email and on the telephone

  • Monitoring completion of visits to ensure contracted schedules are adhered to

  • Contacting residents to book appointments via telephone, email, text and letter

  • Generating quotes and chasing approval of quotes

  • Booking in larger works through organising technicians days, ordering materials and equipment's for the jobs

  • Updating clients on the status of jobs

  • Building and developing positive relationships with clients and potential new customers, to maintain and grow account revenue

  • Ensuring good communication is maintained between all stakeholders, managing expectations and looking for areas that need improvement

  • Managing urgent client email correspondence on a rota'd basis, evenings and weekends once fully trained.


You will play a vital role within an expanding business, managing key client accounts through building a strong relationship with the client, delivering excellent customer service, meeting their strict SLA's and exceeding their expectations whilst growing account revenue for the business through quotation generation.


You will have the ability to work well within a fast paced environment quickly adapting, constantly reviewing and re-prioritising as workload pressures shift. *Similar experience from a co-ordination or scheduling role is required please call us for definition on this and £ salary being offered.


A confident, personable and professional personality that will allow you to build client rapport will do very well in this role along with someone who offers exceptional communication skills including telephone manner.


Immediate interviews await the right candidates, please apply online ASAP.


This role is being managed by Debbie Foster or Rhiannon Whybra.


debbie.foster@office-angels.com

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Debbie Foster