Scheduler - Salary - £24,000 to £27,000 per annum

22 days annual leave per year + bank holidays

Auto-enrolment into Government pension scheme

Expanding company - Opportunity for progression

Working hours: 40 hours per week (Monday - Friday 8.30-5.30 although there is flexibility in this)

Company: This company work with some of the most prestigious and important buildings and establishments in the country to include Airports, famous Department Stores, 5-star Hotels, Casinos and Restaurant Chains, Universities, Housing Associations and government contracts. Service delivery is at the heart of everything they do and the feedback from customers is excellent!

Role: They currently have a fantastic opportunity for an Operations Scheduler to join their friendly team. It is a varied role, so a flexible and adaptable approach is required, as well as a passion for customer service delivery.

You will have the opportunity to use your experience in the following:

  • Managing key Client accounts from job notification, booking in appointments with residents, booking in larger works where materials, equipment and access is required, whilst ensuring KPI's and SLA's are met

  • Answering queries from our clients both via email and on the telephone

  • Monitoring completion of visits to ensure contracted schedules are adhered to

  • Contacting residents to book appointments via telephone, email, text and letter

  • Generating quotes and chasing approval of quotes

  • Booking in larger works through organising technicians days, ordering materials and equipment's for the jobs

  • Updating clients on the status of jobs

  • Building and developing positive relationships with clients and potential new customers, to maintain and grow account revenue

  • Ensuring good communication is maintained between all stakeholders, managing expectations and looking for areas that need improvement

  • Managing urgent client email correspondence on a rota'd basis, evenings and weekends once fully trained.

You: You will play a vital role within an expanding business, managing key client accounts through building a strong relationship with the client, delivering excellent customer service, meeting their strict SLA's and exceeding their expectations whilst growing account revenue for the business through quotation generation.

You will have the ability to work well within a fast paced environment quickly adapting, constantly reviewing and re-prioritising as workload pressures shift.

A confident, personable and professional personality that will allow you to build client rapport will do very well in this role along with someone who offers exceptional communication skills including telephone manner.

Experience in a similar role is welcome as well as someone who is detail orientated, self motivated and wants to succeed in all that they do.

Immediate interviews await the right candidates, please apply online ASAP. Due to location, a driver with their own vehicle is essential.

This vacancy is being managed by Rhiannon Whybra and Debbie Foster.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Rhiannon Whybra