Scheduler / Engineering Co-ordinator

  • Location
    Tunbridge Wells, Kent
  • Category
    Customer Service - Account Manager
  • Contract Type
    Permanent
  • Salary
    £ 24000 - £ 26000 / Year
  • OrganizationType
    Office

Scheduler / Engineering Co-ordinator


Central Tunbridge Wells


£c25,000 + Depending on Experience*


22 days annual leave per year + BH, pension, career progression.


Culture: Busy, professional company with great 'team spirit', reactive and fast paced environment.


Monday - Friday 8.30am-5.30pm


Company:


This company work with some of the most prestigious and important buildings and establishments in the country to include Airports, famous Department Stores, 5-star Hotels, Casinos and Restaurant Chains, Universities, Housing Associations and government contracts. Service delivery is at the heart of everything they do and the feedback from customers is excellent!! A busy, friendly and dynamic supportive team who are expanding having relocated to Tunbridge Wells.


You:


You will play a vital role within an expanding business, managing key client accounts through building a strong relationship with the client, delivering excellent customer service, meeting their strict SLA's and exceeding their expectations whilst growing account revenue for the business through quotation generation. You will have relevant Customer Service / Scheduling Engineers skills and ability to work in a fast paced environment.


Role:


It is a varied role, so a flexible and adaptable approach is required, as well as a passion for customer service delivery.


The responsibilities of the role will include.



  • Managing key client accounts

  • Answering inbound calls and assisting clients with enquiries and bookings of appointments.

  • Responding to emails through booking in appointment or answering client queries.

  • Update jobs with changes and status's of each job.

  • Contacting customers to book in appointments.

  • Provide a high level of personalised customer service at all times

  • Liaise with our technicians to book follow on appointments for clients

  • Update of systems to ensure clients receive copies of our reports or quotations.

  • Updating clients on the status of jobs

  • Ensuring good communication is maintained between all stakeholders, managing expectations, and looking for areas that need improvement


You will play a vital role within an expanding business, managing key client accounts through building a strong relationship with the client, delivering excellent customer service, meeting their strict SLA's and exceeding their expectations whilst growing account revenue for the business through quotation generation.


You will have the ability to work well within a fast paced environment quickly adapting, constantly reviewing and re-prioritising as workload pressures shift.


A confident, personable and professional personality that will allow you to build client rapport will do very well in this role along with someone who offers exceptional communication skills including telephone manner.


Immediate interviews await the right candidates, please apply online with your latest CV ASAP.


This role is being managed by Debbie Foster; Tunbridge Wells- Office Angels.


debbie.foster@office-angels.com


*Similar experience from a co-ordination or scheduling role is required and therefore salary will be dependant on level of experience.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Debbie Foster