Sales Support & Service Administrator

Sales Support & Service Administrator
£20k-£22k per annum + bonus
Chelmsford, Essex
Monday-Friday, 8am-5pm


*MUST be a car driver due to location


Benefits: a long-term rewarding career, progression opportunities, 20 days' holiday + bank holidays, Company Pension, free on-site parking, bonus scheme, close at Christmas, gym discounts and a great working environment within a friendly team.


An exciting opportunity has arisen to join a highly dynamic and successful technology organisation as a Sales Support & Service Administrator. This hands-on role is vital to the sales process within the business.


Duties:



  • Creation and provision of customer quotes

  • Processing purchase orders

  • Purchase order confirmation calls

  • Accurate recording of all orders, quotations, and notes in CRM

  • Obtain purchase orders for renewals and support with processes

  • Pre-populate and send applications

  • Deal with customer queries by phone or email

  • Accurate recording of all service and repair orders on CRM, creating opportunities in CRM ensuring billing charges are applied correctly

  • Regular Customer contact by phone and email, throughout the Service & Repair process to ensure our Customers are kept updated

  • Arrange for the collection and return of customer equipment as required within SLA

  • Manage the booking in process to ensure all equipment is booked in for service within a 24-hour period

  • Securing sales in line with targets, to increase profit for the Service & Repair department

  • Follow up of quotations in line with SLAs

  • Pro-active calls to customers regarding expired warranties to secure additional business

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Hayley Sanderson