Technical Helpdesk Advisor

  • Location
    Coventry, West Midlands
  • Category
    Sales & Retail - Customer Services
  • Contract Type
    Permanent
  • Industry
    Industrial & Manufacturing
  • External Reference
    JN-082019-84037
  • Salary
    £21,000.00/Year

I am currently looking for a Technical Helpdesk Advisor to join a fantastic company based in Coventry. The hours will be 08:30 - 16:45 with a 45 minute lunch! Offering a salary between £20K - £21K. You'll have the opportunity to earn a generous annual bonus, a fantastic benefits package including on site parking, pension plan, life assurance and a cash plan!


To be successful in this role you need to be technically minded, have excellent attention to detail with previous experience of order processing. You will have a fantastic telephone manner, be able to use you initiative and have the ability to build and development strong working relationships with everyone around you.


Duties:



  • Respond to customer enquiries including technical requests, sales and customer service

  • Produce competitive quotations and follow through to closure of sale.

  • Proactively seek sales opportunities and communicate with Area Sales Managers as appropriate.

  • Liaise with other departments to obtain technical support.

  • Process requests to hire machinery, off hire machinery and raise the return paperwork

  • Process any quotes for missing machine parts.

  • Produce and monitor customer back order reports.

  • Liaise with freight forwarders to obtain the best rates and arrange shipment for export orders.

  • Proactively manage orders entered to include offering alternatives where appropriate.

  • Set up Projects in CRM system.


Unfortunately if you have not heard from us within 5 days please assume you have been unsuccessful. Due to volume we are unable to provide feedback for each candidate

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Kelly Chandler