Customer Services Executive

  • Location
    London, Greater London
  • Category
    Sales & Retail - Customer Services
  • Contract Type
  • Industry
    Call Centre & Customer Services
  • External Reference

Customer Services Executive - Canada Water


Professional, successful and expanding private healthcare business based near Canada Water is looking to recruit an experienced Customer Support Executive to join their team immediately!

You will be responsible for providing customer support via all existing channels including telephone, email, internet and face to face.

Key Duties:

Key responsibilities and accountabilities:

� Act as first point of contact across every access channel for dealing with all appointment and customer support enquiries

� Support customers in the use of the online appointments system by providing step by step guidance and booking appointments in real time with the customer

� Accurately and fully process customer appointment requests received via email or telephone and to positively promote alternative access channels

� Handle dissatisfied customers effectively, displaying empathy and understanding, whilst applying company policies and procedures consistently.

� Escalate customer complaints efficiently and effectively where the customer remains dissatisfied and no resolution achieved

� Support the Commercial Team by obtaining customer feedback, capturing data and promoting any marketing initiatives.

� Record and maintain all customer data appropriately in line with current data protection legislation

� Process customer payments accurately in line with company guidelines

To apply for this role you MUST have the following:

  • Previous office based/call centre customer service experience

  • Excellent communications skills - email writing skills

  • Experience working on a CRM system

  • Be immediately available or on short notice

  • Be within a reasonable commute from Canada Water

This is a great opportunity for an experienced Customer Service Executive to join a fun and friendly team in an expanding and successful business!

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To speak to a recruitment expert please contact Natalie Edgar