Sales Order Management Co-ordinator

  • Location
    Ascot, Berkshire
  • Category
    FMCG - Supply Chain
  • Contract Type
  • Salary
    £ 23000 - £ 27000 / Year
  • OrganizationType

Office Angels are currently recruiting for a Sales Order Management Co-ordinator for our client based in Ascot.

Role: Sales Order Management Co-ordinator

Location: Ascot (Office Based)

Hours: Full time Monday - Friday, 9am-5.00pm


  • 25 days holiday + 1 for Birthday + Bank Holidays

  • Free Parking

  • Qualifying Workplace Pension Scheme

  • Group Life Assurance Scheme

  • Group Critical Illness Scheme

  • Group Income Protection Scheme

  • Healthcare Package

Duties include but are not limited to:

  • Responsible for the end-to-end order management life cycle of customer accounts within the agreed SLAs

  • Continually monitor the back-order situation and actively seek to reduce back-order quantities

  • Appraise customers of the delivery situation

  • Investigate and resolve customer orders that have not reached fulfilment

  • Respond to all queries and requests within the team's shared inboxes within a timely manner

  • Support new customer account creation

  • Become an expert on all customers' individual specific requirements

  • Ensure order shipment method chosen is most cost effective to enable reductions in transport costs

  • Responsible for managing the accurate and timely invoicing for customer accounts

  • Liaising with customers in respect to failed deliveries, stock issues and price discrepancies and follow up unresolved issues

  • Raise credits for correction of invoices and distribute to relevant stakeholders

  • Responsible for setting up and maintaining the correct pricing for customers when necessary

  • Continually look to identify areas/procedures within the department where process improvements can be made

  • Build and maintain strong relationships with internal stakeholders

The ideal candidate will have/be:

  • Previous experience of sales administration and order processing

  • Experience with major retailers

  • Proven competence with ERP systems

  • Analytical and a problem solver, with excellent organisation and time management skills

  • Experience in a product and customer focused environment

  • Excellent written and verbal communication skills

  • An assertive, optimistic, resilient individual who thrives on change and under pressure

  • High levels of attention to detail

  • Good knowledge of Microsoft packages with strong excel skills

If you are interested in this position, please send your CV to Morgan at or alternatively please apply online.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Morgan Lay