Sales and Customer Support Administrator

  • Location
    Livingston, West Lothian
  • Category
    Admin. Secretarial and PA - Administrator
  • Contract Type
    Permanent
  • Salary
    £ 20000 - £ 22000 / Year
  • OrganizationType
    Office

*Are you a highly energised and driven candidate?


*Would you love to work with a successful and rewarding team?


*Do you thrive on always providing a high level of customer service?


Office Angels Livingston are collaborating exclusively a rewarding and friendly client for a hard-working, highly motivated Sales and Customer Support Administrator. The role is perfect for someone who has proven experience in a similar role providing a first-class customer experience. Based in Livingston West Lothian, you will be fully office-based. Salary up to £22,000 depending on experience and hours are 8.30am - 5pm.


Role Overview:


You will be part of a busy team processing orders for an in house e-commerce division, providing excellent customer care via telephone, email and live chat and acting as support our sales teams. Working closely with both sales and e-commerce you will be the first port of call for both suppliers and customers, playing an integral role in driving the business forward. You will be a highly energised, driven individual with excellent organisational and interpersonal skills. You should be able to demonstrate a high standard of numeracy and literacy and the ability to continually develop your knowledge of our extensive product range. You will also possess a high level of PC literacy and have a confident telephone manner.


Day to day duties and responsibilities:



  • Processing orders across various supply chains

  • Processing credit card transactions & other payment methods

  • Providing customer care through our live chat platform, email and telephone

  • Liaising with both suppliers and customers as well as internal teams

  • Escalating complaints where necessary


Experience and skills required



  • Relevant work experience in a customer facing role

  • A strong track record of performance

  • Excellent communication, numeracy and IT skills

  • Enthusiasm to work in fast-paced, team orientated environment

  • A flexible and enthusiastic approach with a focus on service and delivery

  • Commitment and reliability


Interested? Call Nadia at Office Angels on 01506 832 250 or send your CV to nadia.gray@office-angels.com

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Nadia Gray