Sales Administrator/Coordinator

  • Location
    Egham, Surrey
  • Category
    Customer Service - Customer Service Advisor
  • Contract Type
  • Salary
  • OrganizationType

Customer Sales Administrator
Full time (Monday - Friday)
37.5 hours a week
Hybrid role - home/office based role
Based in Egham
Salary up to £25,000 + attractive company bonus
Company benefits include health insurance, pension & free parking

If the time is right to look for you to look for a new exciting role, we have been engaged to help our client to find the right person to join their successful specialist organisation in Technology solutions and Finance. In providing IT and specialist equipment, this company has been successfully established for nearly 50 years. The company's success based on providing customised financial solutions for technology. They are now looking to add to their friendly and busy team and are seeking a new Sales Administrator to join them and support Account Managers, 3rd Party suppliers and clients.

A day in the life of your new role would be:....

....very varied in a role would include both front and back end processes. Working as part of a team, providing administrative support to both Partners and Internal Account Managers. Managing the Creation of New Business documents, for new and existing customer. Review the customers returned documents and complete checks for activation and payment. Owning the End of Lease process for a wide range for your Customers, with regular communication with Partners, to control the return of equipment.

* Create contracts on in house system to enable contract documents to be raised.
* Ensure all documents are correctly raised and issued within company guidelines.
* Resolving internal and external documentation queries.
* To liaise with the sales and credit departments to resolve any issues.
* Ensure adherence to procedures for acceptance of deals and ensure that associated approvals are gained.
* Manage and control customer situations on behalf of relevant Account Managers, keeping all necessary personnel informed of changing situations.
* Manage logs and chase any outstanding deal documentation requirements.
* Ensure accurate control logs are maintained.
* Review all signed contracts are correctly scanned into the system.
* Check all supplier invoices are approved and paid out according to credit terms.
* Provide any ad-hoc duties to ensure the general day to day office is supported.
* Meet and exceed Internal KPI's * Attend external training when required (may involve travel).
* Attend customer visits with Account Managers when requested..
* Manage and communicate to customers the options available at the end of lease to ensure a smooth return of assets.
* Support and arrange the return of equipment with our external Partners.
* Process systems updates when equipment is sold.

Required Experience:

* Sales Administration background along with the accurate processing of documentation.
* Excellent customer services skills.
* Ability to communicate at all levels and able to build and develop relationships with clients, partners and introducers of business.
* Methodical in approach with a meticulous attention to detail.
* Effective Communication skills, good time management and is well organised with logical thinking.
* A positive customer care approach.
* Excellent organisational skills.
* Numerate.
* Ability to maintain the highest standards whilst under pressure.
* Enthusiastic, tenacious & proactive attitude.
* Ability to work well in a close team environment.

Personal Attributes:

* Able to work accurately under pressure.
* Must be honest, trustworthy and have the ability to work alone and as a member of the team.
* Excellent telephone manner.
* Focused and committed.
* Competent to intermediate level in the use of all Microsoft Applications (including Outlook, Excel and Word).
* Flexible and adaptable.

If this sounds like an opportunity and you believe you have the background, skills and desire to take up this superb opportunity - please apply immediately.

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To speak to a recruitment expert please contact Steve Jaconelli