Account Support Manager

  • Location
    London, Greater London
  • Category
    Sales - Account Manager
  • Contract Type
    Permanent
  • External Reference
    JN-012020-112593
  • Salary
    33000 £ - 35000 £ / Year

We are currently working with a fun, friendly, and exciting Facilities Management Company looking for an Account Manager to join the team in central London.


Applicants should be self-driven, results orientated, flexible, good communicator, able to work on own initiative, clear focus on producing high quality work. This Account Manager role will require you to manage remote teams and clients and build relationships based on trust and integrity.


JOB TITLE: Account Manager


JOB TYPE: Permanent


COMPANY TYPE: National Facilities Company


HOURS: Monday to Friday 09:00 - 18:00 (1-hour lunch)


SALARY: £33,000 - £35,000 plus benefits


LOCATION: London Bridge


CULTURE: Professional, friendly, corporate yet friendly atmosphere with a buzzy vibe


BENEFITS: Pension Scheme, Holiday pay, flexible working hours, team incentives, fun and friendly environment, etc.!


WOW FACTOR: Incredibly interesting and upbeat environment; varied and busy role with a great team


KEY RESPONSIBILITIES:



  • To manage the daily running of the specified sites under your remit

  • To completely manage Time & Attendance system on a daily basis inputting and changing shifts with the needs of the business, this includes, overtime, authorising shifts and maintaining team details and shift history

  • To ensure that all team members arrive to site on time via Time and Attendance system and action any lateness management if necessary

  • To ensure all sites have adequate trained staff, to cover any sickness, training or holidays

  • To actively respond and deal with all client requests in a timely manner whilst ensuring the Client Service Manager is kept up to date on all issues

  • To actively visit your sites once a week and to check in with the clients letting them know you are on site

  • To respond to any client requests in a timely manner, escalating where necessary and ensuring the CSM is notified

  • To manage all vacancies in the portfolio ensuring the right candidates are presented to the client

  • To complete TUPE in and out consultations in line with the company Recruitment and Selection Policy / Procedure

  • To be involved in the innovation proposals and mobilisation for all sites under your remit

  • To ensure excellent customer care and front of house standards are maintained at all times on the sites by organising mystery shopping on your team

  • To ensure all processes and procedures are adhered to


Management:



  • To prepare/attend and follow up on the monthly KPI meetings to ensure all tasks are completed in a specified time

  • To carry out appraisals every 6 months to appraise performance and identify areas of improvement & training, ensuring that all relevant documentation is correctly filed within the allocated timelines

  • To complete weekly & monthly reports for the Client Services Manager in line with their monthly Director reports

  • To carry out any other administrative tasks in filing all self cert forms, holiday request/ return to work interviews

  • Manage your diary ensuring deadlines are met pre and post KPI meetings

  • You will also actively visit your sites once a week to see your team and see your clients

  • To manage all relevant HR related issues and escalate where necessary

  • To manage any workplace disputes encouraging meditation where appropriate

  • To carry out the company induction with new members of staff in accordance


Candidate Profile:



  • Experience in a corporate/hospitability/facilities environment and ability to demonstrate relationship management

  • Ability to demonstrate budget understanding including profit and loss awareness

  • Proven communication skills both verbal and written, for all levels of management including Director level

  • Strong leadership skills, ability to demonstrate team training and motivation

  • Ability to work in a flexible manner in line with the needs of the business

  • Self-motivated and able to use initiative

  • Outstanding customer service skills, driven to exceed client expectations

  • Excellent IT skills and organisational skills

  • An outgoing personality who can motivate others

  • To be self-motivated, proactive and able to work methodically within a time sensitive environment

  • To be "solution driven" placing emphasis on delivering a high standard of customer service at all times

  • Ability to stay calm under pressure


NB: If this company and position appeals to you then please apply your CV on-line. Advertised by Office Angels, Oa Partnership Accounts. Please note that due to a high volume of response Office Angels receive; only successful candidates will be contacted. For the purposes of the Regulations, please note that Office Angels in the provision of these services will be operating as a recruitment agency. Office Angels are an equal opportunities employer

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Diana Lee