Recruitment Placement Co-ordinator

  • Location
    Edinburgh, City Of Edinburgh
  • Category
    Recruitment Consultancy - Other Recruitment Consultancy
  • Contract Type
  • Salary
  • OrganizationType

Office Angels are currently recruiting on behalf of our client for a Recruitment Placement Co-ordinator. This role is based in Edinburgh City Centre. Salary £21,000 + Quarterly and Monthly Bonus.

The successful candidate will possess flexibility with hours, to cover all aspects of recruitment, especially between 7am and 10pm, including some weekends.The shifts would be across 5 days between 7am and 10pm - would either be all earlies (7am-2pm), mids (8am-3pm) or lates (2pm-10pm), on a rolling basis (i.e. Week 1 = earlies, week 2 = mids, week 3 = latest). And 1 in 2 Weekends on a Rotating Shift basis

Duties and Tasks:

  • Answering telephone calls and emails from clients and input new shift information onto our bespoke software.

  • Make outbound calls to workers in order to gain their availability for current and future shifts and encourage ongoing worker compliancy.

  • Take inbound/make outbound calls to workers in order to book them into shifts at hospitals and other clinical settings, ensuring their skillset matches the shift requirements.

  • Make outbound calls to clients to confirm worker details, establish additional demand, promote nurse availability and enhance client relationships to support business growth.

  • Promote our online ordering and booking platform to clients and workers.

  • Ensure professional, informative and positive relationships are created and maintained at all times.

  • Liaise with all internal departments regarding any additional queries.

  • Work in accordance with safe working practices, demonstrate a commitment to a safe working environment.

  • Data protection Law (DPA 2018 and GDPR) - To comply with relevant training and policies within Acacium Group, ensuring that you process data lawfully and in accordance with Acacium Group guidance

  • Identify ways to improve processes and service delivery.

  • Build trusted relationships to enhance collaboration and cooperation.

  • Drives customer satisfaction by matching products and services to their personal needs.

  • Spend time building a deep understanding of our customers personal and business requirements.

  • Set challenging and personal goals, use effective ways to track and measure progress, look for opportunities to learn and develop.

  • Interact with others in an open, honest, respectful and fair manner, use a range of communication styles and methods to convey information.

Experience and Skills:

  • Previous customer service experience essential

  • Computer literacy skills including Word, Excel and Microsoft outlook

  • Exceptional customer service skills.

  • Excellent communication skills.

  • The ability to be proactive, to multitask, prioritise, work well under pressure and to strict deadlines.

  • A positive and engaging manner with the ability to solve problems effectively.

  • A proven track record of overachieving KPIs.

  • Good team working skills and the ability to work under minimal supervision.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Kerry Scoular