• Location
    Southampton, Hampshire
  • Category
    Legal - Solicitor/Lawyer
  • Contract Type
  • Salary
    £ 19500 - £ 25000 / Year
  • OrganizationType

Position: Receptionist

Perks: 25 days annual leave plus bank holidays and paid birthday leave (pro-rata), discounted leisure, lifestyle & fitness membership fees, discounted health and medical care, discounted legal fees, employee referral bonus scheme, memberships & subscriptions for qualifications, pension (4% contribution matched by Eric Robinson), life insurance, death in service.

Salary: £19,500-£25,000 , dependant on experience

Location: Southampton

Hours: 37.5 hours a week

Role: This role will be suited to someone who has experience as a Receptionist or in Customer Service

The Opportunity

* To consistently provide clients with an excellent and professional service, via all channels of communication.
* To greet every client with a warm and friendly manner and to clearly communicate our services, processes, and procedures.
* To respond to telephone calls within a timely manner in line with business expectations and goals and consistently provide an excellent standard of service to all clients and colleagues.
* To ensure the reception area, desks, waiting rooms and meeting rooms are maintained to a good standard.
* To action all reception admin duties to a good standard.
* To take client payments by telephone and in person ensuring accuracy.
* To receive and check documentation and ID and ensure that information received is passed to the relevant person promptly.
* To receive and sort incoming post and DX post promptly.
* To maintain stationery stock for the office and place order requests as required.
* To observe confidentiality in all matters both internal and external and ensure compliance with GDPR.
* To carry out all employee Health & Safety responsibilities, including Fire Marshal & First Aid duties and any other H&S training and duties applicable to the role.
* To carry out other duties reasonably requested within the remit of the role by your line manager or Partners.
* To undertake all necessary training appropriate for the job role and assist in the training of others as and when required.

About you

* To possess a good working knowledge of the teams and legal services within the various departments to efficiently direct phone calls.
* To possess a good working knowledge of all reception / office processes and procedures and keep up to date with any changes.
* To have and maintain a good working knowledge of IT systems such as Excel, Outlook and the Case management system.
* To have and maintain up to date knowledge and training of health & safety matters.
* To have a flexible approach to work and drive own personal development.
* Professional image for customer facing role.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Holly Parsons