Receptionist - Luxurious Office!

Are you looking for a Receptionist position within a modern, and exceptionally luxurious office environment?


We are currently working with a Top International Law Firm who are currently recruiting for Receptionist to join the growing front of house team. Our client have over 900 employee's and pride themselves being a law firm that enables clients - and their own people, to shape the world's possibilities.


The ideal candidate will have exceptional customer service skills and will have experience of working in a professional services environment. If you are looking for a long term position in a company that values it's employees, in a collaborative and luxury environment where you can grow and develop professionally, apply now!


Interviewing Immediately - For direct applicants please email: Bobbie.Williams@office-angels.com


About the job role;


JOB TITLE: Receptionist
JOB TYPE:
Permanent
HOURS:
07:30am - 16.30pm / 11.30am- 19.30 (Plus WFH days!)
SALARY:
£25,000 - £30,000
LOCATION:
Central London
CULTURE
: Busy, Luxury office, friendly team culture, hardworking team, collaborative, welcoming, high -end


BENEFITS: Fantastic pension, great holiday allowance, medical insurance, development and brilliant office environment


Main function of job;


The purpose of this role is to contribute to helping to run and maintain a professional reception desk, look after the Front of House area at all times, as well as undertaking switchboard duties and coordinating centralised meeting rooms reservation position.


Ensuring all tasks are carried out to the required standards including:



  • Meeting and greeting clients in reception, client facing meeting rooms and lounge areas with a smile in a friendly, professional and courteous manner

  • Looking after all internal and external clients when in FOH areas-providing directions, support and care

  • Working with extremely confidential information

  • Maintaining all FOH areas at all times-restocking literature, newspapers and making sure the areas are tidy

  • In communication with Concierge team making sure early or late arrivals are looked after, offered refreshments and escorted to appropriate meeting rooms

  • Managing Emails/Inbox in a timely manner

  • Using Microsoft Office, Outlook, DMS, Teams/Zoom, Manhattan meeting room booking system and Jabber/ ARC Console switchboard systems

  • Ensuring the meeting rooms are set up, vacated on time and any maintenance issues are reported.

  • In communication with Catering and IT teams accommodating last minute requests, extra AV and refreshments orders etc

  • Maintaining stationery and necessary equipment in the meeting rooms

  • Liaising with Hospitality, IT and other areas of the Firm to provide a smooth running service area for internal and external clients

  • Using ARC Console switchboard operator system and other associated equipment to answer all external/internal calls

  • Announce all calls to Partners, Consultants and Directors

  • Re-directing and screening the calls as appropriate and taking adequate messages when required

  • Accommodating, managing and processing the high volume meeting room requests when received via email or phone call

  • Knowing the type, location, size and layout of the meeting rooms available and accommodating all requests to the best availability/demand

  • Creating and maintaining the reservations records, communicating the information to the host

  • Ad-hoc admin tasks as and when required


Experience, knowledge and skills required



  • Experience of working in a professional services environment

  • Experience working in a busy environment

  • Proficient in using the full Microsoft Office suite, including Word, PowerPoint, Outlook

  • Strong communication skills

  • Excellent telephone manner

  • Able to handle complaints in a professional manner

  • Good organisation skills

  • Able to work under pressure


Personal Attributes



  • Excellent attention to detail

  • Good command of the English language ( verbal, written)

  • Excellent telephone manner

  • Outstanding customer services skills

  • Excellent organisational, planning and prioritisation skills

  • Excellent listening skills, ability to deal with difficult and distressed clients

  • Ability to effectively manage own workload

  • Ability to communicate effectively with people at all levels

  • Ability to work independently and as part of a team

  • Personable and confident, able to build relationships with partners/ key stakeholders

  • Resilient and calm under pressure

  • Adaptable and flexible approach

  • Pro-active and takes initiative


Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Bobbie Williams