Programmes & Events Assistant

We are currently working with an growing membership organisation who are experts in higher education! Our client's main focus is to enhance teaching and learning through professional development programmes and global events!


If you are passionate Events Assistant/ Executive, who is looking for a new and exciting role, please get in touch!


JOB TITLE: Programmes & Events Assistant


JOB TYPE: Permanent


SALARY: £25,000 - £30,000


COMPANY TYPE: Membership


LOCATION: Central London


CULTURE: Friendly, supportive ,collaborative, hardworking, fast paced, busy, great office environment, open plan


BENEFITS: Enhanced family leave benefits, 27 days annual leave, 8 bank holidays plus up to an additional 4 days over the Christmas and New Year period, cycle to work loans, a paid volunteering day, and flexibility around working hours


WOW FACTOR: An exciting opportunity to join a growing company in an exciting role that offers professional and personal development


Duties;



  • Effectively co-ordinate the delivery of programmes and events, conferences, coaching and related services

  • Provide excellent customer support, advice and guidance

  • Delivery of both virtual and face to face events

  • Processing of enquiries from customers, including the monitoring of mailboxes, phone queries and live chat services

  • Work within agreed operational plans and set targets making effective use of resources

  • Adhering to budgets and working with line manager to ensure budgets stay on track

  • Manage relevant projects to delivery through coordinated planning, resource scheduling and capacity management

  • Provide and review management information as required relating to programme delivery including use of associates and staff, financial information and feedback data

  • Maintain and produce relevant delegate data

  • To ensure all customer satisfaction and impact surveys are sent out on time and data collated and fed back to ensure continuous improvement

  • Ensure records are up to date and all data is correct

  • Work with the team to ensure that quality issues are raised and responded to promptly, to contribute to continuous improvement reviews, including feedback on delivery, use of third parties etc.

  • Responsible for all financial administration of delivery (purchase orders, contracts, invoicing)

  • Manage post programme customer satisfaction survey, impact surveys, feedback analysis and learning

  • Respond to any concerns or complaints raised promptly and professionally and escalate where required

  • Liaise with delivery team and Marketing to develop and produce relevant support materials (brochures, handbooks) and related web content for programmes and events

  • Any other reasonable duties commensurate with the level of role


Experience, knowledge and skills required



  • At least 5 years of experience within events / projects

  • Experience in both face-to-face and virtual events

  • Able to demonstrate ability to coordinate events from start to end

  • Knowledge and demonstration of some experience in project management

  • Awareness of quality improvement processes

  • Excellent IT skills across a range of IT systems including Zoom

  • Experience of working within a customer focused environment

  • Experience of working with a range of databases

  • Educated to Degree level (Relevant degree/ Masters) - Desirable

  • Previous experience in been a line manager/ supervisor - Desirable

  • Experienced in working within membership/ training/ development organisation - Desirable


About you:



  • Someone that is happy to get stuck in whatever the task

  • Organised and enjoys a busy role

  • Someone who is happy to take on additional duties and grow within the company

  • Proactive, hard-working individual

  • A collaborative and supporting personal style

  • Commitment to work outside of normal working hours when required

  • Willingness to travel as required to attend programmes across the UK and on rare occasions possibly internationally

  • Ability to work with tact, discretion and respect confidential and sensitive information

  • A passion for higher education and a commitment to equality, diversity and inclusion

  • A highly effective communicator

  • Application of emotional and cultural intelligence

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Bobbie Williams