Patient Coordinator - Private clinic in London (high end)

The job requires:

  • The ability to be self motivated

  • The ability to manage challenges and understand the fundamentals of consumer behaviour

  • The ability to set personal goals above prescribed goals

  • The ability to deal with high stress environments in a pro-active manner

  • The ability to differentiate between important and urgent tasks, and prioritise and complete multiple tasks

  • Good time management

  • The need to demonstrate flexibility, including duties, hours of work, breaks, working conditions, working with team members, protocols and procedures, updates in knowledge etc

  • An openness to change, grow, and take on greater levels of responsibility and performance

  • The ability to communicate and interact effectively, calmly and compassionately, during various points of contact with patients and colleagues alike

  • You will need to be flexible and accommodating

  • You will have to be knowledgeable about the Clinic

  • You will need to know what the clinic can offer the client in any number of special circumstances

  • You will need to provide all the information that the client requires to enjoy their visit to the clinic

  • A self-starter

  • Excellent verbal and written communication

  • Sales experience ideally in selling consumer services

  • Clerical and administrative experience using computers

  • Working knowledge of a simple database application, word, excel, email and Internet

  • Some post secondary education will be advantages

  • Good problem solving skills

  • Excellent organisational skills

  • Excellent customer service skills

  • Answer queries on the phone

  • To meet with the patients at their initial consultation and guide them through their first visits and making them aware that you will be their contact person if they have any queries in the future

  • To book surgical appointments and consultations

  • To invoice patients for deposits and surgery balances

  • Ensure all the client's needs are met while visiting the practice

  • To arrange for glasses to be made up for patients

  • To update all records on the patient database as appropriate

  • To play an active part in the maintenance of a supportive learning environment within the clinic

  • To complete the end of day administration

  • To hit monthly targets

Office Angels are an equal opportunities employer

Office Angels are an Employment Business

Thank you for your interest in this role. All successful applications will be contacted within 5 working days. Due to the high volume of applications we receive we do ask for your patience to wait to hear from the consultant rather than to call us directly.

If you have not heard after 5 working days then unfortunately we were unable to consider your application on this occasion.

Office Angels Oxford Circus branch look after roles in the following locations and all areas in between: Oxford Circus, Bond Street, Marble Arch, Marylebone, Mayfair, Baker Street, Edgware Road, Regents Park, St Johns Wood, Primrose Hill

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Nikki Toumba