Part-time customer service administrator- Luxury Fashion

  • Location
    London, Greater London
  • Category
    Retail - Fashion
  • Contract Type
    Permanent
  • Salary
    £10.00/Hourly
  • OrganizationType
    Home


This is an exciting opportunity for the right candidate to join a fast-growing designer e-commerce brand. The Customer Services Associate will support the Customer Services Coordinator to assist private customers purchasing from our online shop or via our authorized retailers.



Key responsibilities:



  • Replying to customers in a timely manner over the phone, via email, Instagram, Facebook, chat

  • Coordinating with our warehouse account manager on any customer issues and shipments

  • Assist with admin and fulfilment tasks as required (such as refunds and payment disputes)

  • Liaise with the Production Team regarding any enquiry related to pre-orders and restocks of specific products

  • Report to the Ecommerce team any technical issue that customers flag regarding our website

  • Support the Customer Services Coordinator with the repair process



The Ideal Candidate:


Experience



  • Ideally 2 years of experience or more in a sales and/or customer service role.


Skills



  • Fluent in both verbal and written English (any other language is a plus)

  • A strong interest in helping customers and building a career in customer services

  • Very organised and great attention to detail

  • Great teamplayer

  • Very professional and with a strong sense of ownership

  • Ability to work well under pressure

  • This position will provide a great opportunity for a determined, bright, hardworking, and enthusiastic individual looking to build a career in customer services in a fast-growing, Direct-To-Consumer fashion company. It will suit someone who is quick to learn, has an entrepreneurial spirit and is keen to take on new challenges.



Important details about the role:



  • This person may be asked to be working remotely / from home

  • This is a part time, temporary role: 3 days / week (including Saturdays every other week or when needed). The

  • Working hours will be 2 weekdays between 9 am to 5.30 pm and every other Saturday 9:30 am to 6pm. Working hours may change depending on business needs and the Customer Service Associate will be given prior notice for any changes in working days / hours.

  • This is a temporary role, with start date ASAP to end of January 2022.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Danielle Carter