PA / Customer Care

PA Job Responsibilities

  • Booking travel, accommodation for the directors

  • Organising social events for the company

  • Mileage reports monthly for the directors

  • Creating / issuing letters for the ongoing works on housing sites

  • Creating work programmes and issuing to relevant parties

  • Managing directors diaries

  • Managing directors emails and replying when required

  • Minute taking in meetings

  • Issuing information sheets within the company

  • Road space applications for the contract managers - to include booking traffic management and liaising with local councils

  • Making appointments for contract managers and directors

  • Covering reception telephone calls when required

  • Screening calls for directors

  • Textburst / email campaigns to all site operatives

  • Supplying refreshments for meetings (sometimes hourly)

  • Making lunch reservations

Customer Care Responsibilities

  • Managing all customer care defects received and issuing to relevant site managers

  • Chasing site managers / contract managers as and when required to meet SLA timescales

  • Monthly invoicing for any chargeable works to clients

  • Drainage call outs for emergency works

  • Reviewing drainage CCTV and issuing

  • Making appointments when required for customers

  • Managing the diary for the customer care operatives

HR / Office Responsibilities

  • New starter forms and passing onto payroll

  • Holiday management for staff members

  • Notifying payroll of any leavers

  • HR / Personnel letters

  • Managing the phone and tablets for staff members, to include setting them up when required

  • Listing job adverts

  • Van tracker management - adding new van and driver details and then printing reports when required

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Bryony Loft