Outpatient Clinic Manager

JOB ROLE: Outpatient Clinic Manager


COMPANY: UK leading injury Clinic


HOURS: Full time, Permanent


SALARY: £45k+


LOCATION: Marylebone, London with travel across 3 London sites



This post would be ideally suited for someone who has previous experience of working in health care who would like to expand their management experience.
The ideal candidate will Lead and manage the patient experience, from a non-clinical perspective, at all Outpatient locations.
The Outpatient Clinic Manager will be responsible for maintaining efficient room schedules at each of the Outpatient centres and working with the consultants to ensure maximum utilisation of all the centres.
They will be a key contact for all consultants and actively assist them with any requirements.


The Outpatient clinic manager will line manage the Front of House team and be responsible for communication with those team members (1-1's, team meetings, appraisals) and ensuring sufficient staffing to meet required demands.


DUTIES INCLUDE BUT ARE NOT EXCLUSIVE TO:


To take responsibility for the design, development, delivery, continual improvement and operational efficiency of the Outpatient centres.
* Maintain strong and effective relationships and dialogue with all practicing consultants who deliver patient services
* Provide a timely, efficient and courteous provision of Outpatient services to the agreed standards of the department, taking account of the patient/clients clinical, physical and cultural needs.
* Accountable for the efficient management of consulting rooms and other patient areas; the maintenance and monitoring of agreed service standards; and the handling of all issues and complaints arising.
* Overall responsibility for the patient management system - including implementing changes and training all relevant users.
* To work closely with the Lead Radiographers, OP sisters and back office teams to ensure a seamless personalised service for all our patients.
* Take an innovative approach to the development of services, maximising the use of digitalisation to deliver excellent customer service


* Responsible for the providing excellent service to the high-profile patients while they are attending the clinic.



  • Manage the impressions of all clients by ensuring that all tasks are performed to highest standards.


* Evaluate levels of client and consultant satisfaction and monitor trends, with a focus on continuous improvement



  • Develop departmental standards, policies and strategies to improve service. Implement these standards and ensure they are adhered to by all members of the Front of House team.


* Deal with client and consultant requests in an efficient and professional manner and always respond to consultant requests in a positive manner.
* Oversee the front of house to ensure that clients are greeted, checked in/out and escorted throughout the clinic efficiently, courteously and professionally by all team members.
* Ensure all self-pay payments are taken by the front of house team at the time of appointment and there is complete transparency of charges for all appointments.
* Ensure questionnaires are completed by all patients attending the clinic.
* Report any building issues to FM and ensure they are addressed & rectified quickly.



SKILLS, EXPERIENCE AND ATTRIBUTES REQUIRED:


- Previous experience of Managing in a healthcare setting in the Private sector


- Extensive Front of House experience


- Good understanding of the impact of the customer / patient experience on business and patient outcomes


- Previous experience of working with Consultants in the Private sector


- Excellent communication skills


- Experience using and managing patient management systems


- Able to handle sensitive information without compromising confidentiality


- Flexible hands on attitude



If this company and position appeals to you then please apply your CV on-line


Office Angels are an equal opportunities employer


Office Angels are an Employment Business


Thank you for your interest in this role. All successful applications will be contacted within 5 working days. Due to the high volume of applications we receive we do ask for your patience to wait to hear from the consultant rather than to call us directly.


If you have not heard after 5 working days then unfortunately we were unable to consider your application on this occasion.


Office Angels Oxford Circus branch look after roles in the following locations and all areas in between: Oxford Circus, Bond Street, Marble Arch, Marylebone, Mayfair, Baker Street, Edgware Road, Regents Park, St Johns Wood, Primrose Hill

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Amy Aitken