Order Administrator/Customer Service Specialist

  • Location
    Bracknell, Berkshire
  • Category
    Customer Service - Customer Service Assistant
  • Contract Type
  • Salary
    £ 23000 - £ 28000 / Year
  • OrganizationType

Office Angels are currently recruiting for a Customer Service & Logistics Specialist for our client based in Bracknell.

Role: Customer Service & Logistics Specialist

Location: Bracknell

Salary: Up to £28,000 per annum


  • Annual Bonus Scheme

  • High-end and up-to-date tools to do the job well

  • Staff gym

  • Monday to Friday with the option to work 1 day per week from home

  • 24 days holiday in 2023, rising to 25 in 2024 (increasing further with long service)

  • Free parking

  • Pension and Life Assurance Scheme

  • Private Medical Insurance

  • Corporate Wellness Programme and Wellness benefits

  • Retailer discounts portal and partner benefits

  • Employee Assistance Programme

  • Product Employee Purchase Scheme

The Role:

  • Owning the customer order from order placement through to successful delivery, extraction, installation and snagging

  • Guarantee precise and timely order processing from quote confirmation to billing

  • Guarantee to the customer a Premium Customer Experience, managing the customer touchpoints

  • Frictionless delivery planning and management through the logistic portal: delivery date management, D&I (delivery and installation) job assignment & activity closing

  • Free stock optimization and managing of Purchase Orders to HQ, when required, assuring the correct stock movement management

  • Coordinate the purchase and D&I job assignment

  • Assure accurate management of order portfolio (backlog), avoiding expired backlog and proactively liaising with Sales in order to foresee backlog slippage

  • Constantly update CRM systems with all relevant information collected during customer service activities

  • Providing adequate feedback to customers' enquiries

  • Manage a post-delivery survey in order to assess customers' satisfaction, proactively acting to solve any issue with the customer

The ideal candidate:

  • Previous and relevant experience in customer service and/or logistics

  • Customer focused

  • Project coordination experience would be valuable

  • SAP highly desirable

  • Work well in a team

  • Accountability and sense of ownership of the customer needs

  • Empathy and active listening

  • CRM management knowledge

  • Problem solving and resilience

  • Solid communication skills

  • Structured and process orientated

  • Analytical with high attention to detail

If you are interested in this position, please send your CV to Morgan Lay at morgan.lay@office-angels.com or alternatively please apply online.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Morgan Lay