Order Administrator/Customer Service Executive

  • Location
    Bracknell, Berkshire
  • Category
    Admin. Secretarial and PA - Administrator
  • Contract Type
  • Salary
    £ 20000 - £ 30000 / Year
  • OrganizationType

Office Angels are currently recruiting for an Order Administrator/Customer Service Executive for our client based in Bracknell.

Role: Order Administrator/Customer Service Executive

Location: Bracknell

Salary: Depending on Experience

The role involves:

  • Dealing with enquiries from both internal and external customers

  • Tracking the stages of shipments/orders

  • Locating product information from within the business for Commercial Invoices

  • Processing and progressing orders, giving the customer exact details of their order status, progress, latest delivery details, problems and alternatives

  • Processing customer complaints and credit notes quickly

  • Carry out general administration duties as instructed by the Customer Service Manager

  • Manage the third party orders from start to finish alongside the other group members in Europe to ensure fast and efficient delivery of the goods

  • Answering the phone

  • Managing communications between key accounts and internal teams

  • Providing a high quality service

  • Following up the sales and finding solutions

  • Keeping in touch with customers and developing their potential

The ideal candidate:

  • SAP experience is highly desirable

  • Able to communicate confidently and clearly, both verbally and written

  • Team player

  • Keen to take control of customer processes and work under own initiative

  • Have a passion for offering great service

  • Experience in a B2C environment would be valuable

If you are interested in this position, please send your CV to Morgan at morgan.lay@office-angels.com or alternatively please apply online.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Morgan Lay