Operations Manager

Position: Operations Manager
Location: Stroud, Gloucestershire.
Salary: £35,000 - £45,000 dependant on Experience
Working Hours: Monday - Friday 8am-5pm (Flexibility offered for the right candidate)

We are currently recruiting an experienced Operations Manager to join a motivated team who put the clients at the heart of what they do whilst delivering the best service from people with the best approach. The role will suit someone who is used to working autonomously as part a small team and enjoys overseeing full company processes.

You will be responsible for the organisation of a small team of swimming pool engineers and the smooth running the operational function of the office on a daily basis, overseeing and working collaboratively with the project manager, service manager, business support team and finance department.

Your role will be to;

• Provide proactive leadership and management


• Helping the company to promote high morale and communicate the company's operating policies, customer issues and safety measures


• To identify and act upon business development opportunities creating strong client relations and pride yourself on outstanding client rapport


• Work alongside the Company Director to prepare financial budgets, project budgets, scheduling expenditures, analysing variance and identifying corrective actions


• Reviewing and approving operational invoices and forwarding them to accounts for timely payment


• Maintain high quality standards for the product and service provided, ensuring the correct levels of productivity and customer support

Other duties may include

• Identifying staff and policy related areas of improvement, plan and arrange appropriate training and development of all staff to ensure each individual is able to perform their role fully and effectively


• Undertake regular reviews with individual members of staff and formal annual appraisals. Provide on-going on-the-job training, coaching and mentoring as necessary.


• Be involved with any recruitment needs alongside the Director.


• Ensure performance information (both financial and business data) are accurate.


• Identify opportunities for continuous improvement of systems, processes and practices.

Person Specification

Minimum Level 3 management and leadership or equivalent by experience

• Track record of managing organisational change and aiding the development and delivery of new products and services.


• Full driving licence with access to a car is essentia due to the rural location of the office and clients


• Familiar with business development needs and the ability to see potential growth opportunities through relations, marketing and networking.


• Experience and good working knowledge of IT systems


• Highly developed communication skills, both written and verbal. experience of providing information and advice both face to face and via telephone and e-mail.


• Experience of providing high quality service to clients.


• A strong understanding of financial accounts (able to read and understand income & expenditure and final balance sheets).

Industry specific experience an advantage but not essential.

Please submit your CV today, successfully shortlisted candidates will be contacted within 2 working days.

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