Operations Manager £45,000 - £55,000

Operations Manager


Bagshot


Permanent


£45,000 - £55,000 + Bonus


Office Angels are recruiting for a leading organisation based in Ascot who are recruiting an Operations Manager to oversee the supervision of the Logistics Coordinator as well as preparing budgets and inventories.


You will harness a working environment which encourages teamwork, energy, and creativity.


MAIN ACCOUNT ABILITIES AND ACTIVITIES


Stock Management



  • Managing stock control and inventory, reporting potential issues to stakeholders, and using initiative to resolve potential issues.

  • Responsibility for the rolling order plan (ROP). Preparing stock forecasts for future demands. Liaising with third party suppliers to manage supply chain from factory to end user.

  • Managing relationship with 3rd party warehouse companies such as DPD and 2Flow.

  • Communicating business process changes to relevant parties relating to logistics eg. Changes relating to Brexit.

  • Managing budgets and budgetary changes relating to cost of logistics and supply chain e.g., sign off on weekly DPD invoices.

  • Documenting procedures for third-party monitoring.

  • Reviewing team workloads to ensure targets are met.

  • Supporting the General Manager and Leadership Team in realising objectives, both short term and long term.

  • Identify and drive cost savings and continuous improvement across operations in UK & Ireland.

  • Overseeing the Logistics Coordinator tasks including master data management, creation of new products in SAP, placement of stock orders for repair centre and managing the trainee loan programme stock delivery and retrieval.

  • Creation of manual orders for special requests, relating to Customer Offers and other Marketing campaigns.

  • Managing relationships with inbound and outbound carriers and liaising with carriers regarding customs and VAT payments at the UK and Ireland borders.


Order Management



  • A complete understanding of SAP processes from order entry to invoicing and all steps in between.

  • Assisting Customer Care with order queries that have not been fulfilled.

  • Collaborating with Finance and Customer Care with B2C, B2B transactions which do not follow an automated process, maintaining orders through to invoice status.

  • Correction of orders that have been raised with errors.

  • Supporting customer care with stock queries and operational queries.


Projects and Strategy



  • Participation in projects from all departments



  • Creating and monitoring project teams

  • Representing the interests of the department

  • Networking and regular meetings with Corporate and VI in all areas of responsibility

  • Conducting negotiations with external service providers

  • Product Compliance Case Officer (PCC), handling sensitive customer cases.

  • Implementation of strategies and solutions to guarantee an increase in efficiency and to achieve agreed project goals.

  • Monitoring and negotiating new contracts to maintain the best pricing without compromising quality of service.

  • Supporting all departments during product launches including Marketing, Customer Care and Finance


Analysis and further development in SAP



  • Optimisation or further development of SAP in compliance with internal guidelines to be able to make work considerably easier and ensure functions that are tailored to requirements.

  • Integration of 3rd party software such as Hybris into SAP.

  • Creation of ongoing analysis

  • Maintenance and further development of the SAP applications

  • Implementation of departmental approval of change requests

  • Implementation or securing of personnel planning and staffing for the operations area.


KEY CHALLENGES FACED IN THE JOB



  • Managing irregular stock demands as the business grows.

  • Adapting to changing business processes.

  • Managing expectations to stakeholders in a changing environment.


KNOW-HOW AND COMPETENCIES


Know-How, Technical Skills and Experience



  • Proficient experience within Excel

  • Strong communication skills (verbal, written and listening)

  • Accuracy and attention to detail

  • Contract negotiation


Associated Typical Profile



  • Minimum of 5 years' experience in a similar role

  • Minimum of 2 years' project management experience

  • Job Types: Full-time, Permanent

  • Salary: £45,000.00-£55,000.00 per year


Additional Pay:



  • Performance bonus


Benefits:



  • Bike to work scheme

  • Casual dress

  • Company events

  • Company pension

  • Employee discount

  • Flexible schedule

  • On-site parking

  • Private medical insurance

  • Referral programme

  • Sick pay

  • Store discounts

  • Wellness programmes


Schedule:



  • Monday to Friday


Work remotely:



  • Temporarily due to COVID-19

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Paige Harding