Operations Administrator

Operations Administrator

Up to £21,000 per annum

Hull (city centre)

A fantastic city centre based client is looking for an Office Administrator to join their expanding team.

This is a full time, permanent role to support the business by maintaining effective and robust administration across departments under the guidance of the Operations Manager

This role will suit a candidate who has previous administrative experience either in office management or HR administration. The ideal candidate will have strong written and verbal communication, an excellent eye for detail and strong organisational skills. They will have a positive and flexible approach to their work, demonstrating ability to problem solve.

Key responsibilities will include:

  • Assisting the operations manager across day to day adhoc tasks, such as reconciling reports and providing data breakdowns and performance overviews as appropriate

  • Liaising across various departments and being hand's on in your approach to assist wherever possible

  • Inputting data into multiple daily reports (reconciliation, agent productivity), etc.

  • Logging and maintaining of all registers (Online Issues Register, Cancellation Register, etc.)

  • Assisting with monthly audits (DRP / Opt Out, etc.), Execution and Results

  • Assisting Business Managers with logging of agent daily attendance records

  • Assisting with auditing agent behaviours (i.e. call/disposition outcomes, etc.)

  • Assisting the dialer manager with inputting data into dialling plan

The ideal candidate:

  • Previous experience in Office administration or Operations/Reporting administration roles

  • Proven MS Office skills, particularly Excel (specifically pivot tables & formulas) & Word (Visio and Project experience highly regarded)

  • Analytic skills

  • Process improvement skills

  • History of working in a hands on environment or start up business

  • Ability to communicate with multiple levels of stakeholders effectively

  • Friendly and Can-do attitude, willing to roll up your sleeves & get involved in many aspects of the business

  • Thrive on working in a less structured, informal, non-corporate environment where we WANT YOU to make it as fun as humanly possible.

  • Some infrequent travel to our Head Office in London

To apply for this position please click apply now below. For further details please contact Office Angels Hull.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Rachel Murphy