Online Customer Support! 6 Months TEMP!


Are you PASSIONATE about providing excellent customer service and going above and beyond? Do you have experience resolving customer enquiries via the telephone, emails and by online support?



Well look NO further because this is the role for you!!



JOB TITLE: Online Customer Support


COMPANY: International Data Centre!


CONTRACT: 6-month temp to perm!


HOURS: 9:00am - 5:30pm


START: ASAP


SALARY: £12.00 per hour


LOCATION: Shoreditch!


CULTURE: Tech savvy, buzzy and professional data centre!


WOW FACTOR: Excellent opportunity to work for a super dynamic, fast moving and established data centre!




Our client is a super impressive international data centre who are looking for additional long-term support within their European Customer Service centre. You will act as the first point of contact for all customers ensuring that queries and requests are managed to the highest standards of customer satisfaction!



Our client is looking for tech lovers who deliver customer service excellence at all times!



DUTIES INCLUDE BUT ARE NOT EXCLUSIVE TO:



Responsibilities



  • Handling all incoming customer requests either via phone, email, CRM system or on-line customer portal

  • Resolving customer queries, or escalating customer service requests to the appropriate company contact to effectively resolve the query.

  • Effective & timely management of cases within the CRM system

  • Following Company escalation procedures based on the impact or severity of the customer request

  • Ensuring response time for handling customer request is within SLA

  • Alert monitoring to ensure all major or critical alerts are dealt with appropriately

  • Maintaining and updating critical customer information on the customer contact database.

  • Participating and promoting Customer Service improvement initiatives to ensure excellent customer service is provided.

  • Participating in projects assigned by Shift Leader or Customer Service Manager.

  • Contributing to ongoing process improvement projects by identifying opportunities to increase quality and efficiency.

  • Providing customer training & 1st line support on portal usage



SKILLS, EXPERIENCE AND ATTRIBUTES REQUIRED:




  • Demonstrable experience of strong administration skills

  • Strong communication skills

  • Excellent organisational skills, good attention to detail, ability to prioritise tasks and adhere to deadlines

  • Excellent interpersonal skills and a good Team player

  • Keen attention to detail

  • Adapt to new systems quickly

  • Admin experience (some legal desirable would be desirable but not required)

  • Proactive attitude

  • Comfortable working in a fast-paced environment

  • Demonstrable experience of working within an international B2B company (ideally within the IT or Telecommunications industry)

  • Experience in a customer support role where high standards of customer service are expected.

  • Experience of ticket management in CRM systems.

  • Basic understanding of ITIL methodology.

  • An understanding of basic data centre and networking terminology, such as monitoring alarms.




NB: If this company and position appeals to you then please apply your CV on-line and please send your CV to liverpoolstreet@office-angels.com


Advertised by Office Angels, Liverpool Street branch. Please note that due to a high volume of response Office Angels receive; only successful candidates will be contacted


For the purposes of the Regulations, please note that Office Angels in the provision of these services will be operating as a recruitment agency. Office Angels are an equal opportunities employer



Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Scarlett Walsh