Office Support Manager / Senior Administrator

  • Location
    Rainham, Greater London
  • Category
    Admin. Secretarial and PA - Office Manager
  • Contract Type
    Permanent
  • Salary
    £ 27000 - £ 30000 / Year
  • OrganizationType
    Office

Office Support Manager / Senior Administrator


Rainham, Essex


£27000 - £30000


Monday - Friday 6.30am - 2.30pm / 7am - 3pm


My client, a small, friendly and well established company based in Rainham, is looking for an Office Support Manager to join their team on a permanent basis.


You will be responsible for:



  • Acting as first point of contact for customer queries and issues

  • Taking all reasonable steps to ascertain the necessary details of each issue, providing a positive customer experience and enabling team of engineers to arrive on site fully prepared

  • Ensuring prompt, appropriate feedback to customers as required

  • Coordinating job allocation, resourcing our field service team as efficiently and effectively as possible to minimise operational disruption for the customer and maximise our team's effectiveness

  • Processing key paperwork, ensuring paperwork has been correctly filled out and the information is correctly added to our system including timesheets, engineering reports and associated paperwork

  • Addressing any issues with the engineers to the Senior Support Engineer

  • Administrating the servicing database, working with the Finance Administrator to ensure vehicle servicing is correctly logged, documented and processed

  • Supporting the Purchasing and Finance Administrator with credit control tasks, chasing customers for purchase orders/incomplete payments

  • Ensuring records kept are in line with company and/or approval body requirements sufficient for reporting, auditing requirements and trend analysis/KPIs

  • Managing core office processes including office supplies, uniform orders, management of van fleet and holiday/sickness calendar

  • Maintaining internal documentation for the field service team, circulating authorised communications and revising hard copy publications as required

  • Assisting in developing and improving any internal systems to ensure the company development and improvement

  • Identifying training or personal development needs where required, liaising with the Operations Director to progress any necessary actions

  • Adhering to all relevant legislation, laws and on-site requirements to guarantee you operate in a safe, effective and compliant environment

  • Attending scheduled meetings as required by management

  • Employing safe working practices

  • Undertaking other duties and general administration as requested by the Directors or other staff members

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


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