Social Media Agent

  • Location
    London, Greater London
  • Category
    Office and Secretarial - Administrator
  • Contract Type
  • Industry
    Marketing & Advertising
  • External Reference
  • Salary

** Exciting opportunity for an experienced Social Media Agent to join a leading online hospitality company **

JOB ROLE: Social Media Agent

JOB TYPE: Permanent

COMPANY: Online hospitality

HOURS: 8am- 11.30pm - this is Monday to Sunday - you'll be rota'd accordingly to cover these shifts with your Team Leader colleagues

SALARY: £21,000

LOCATION: City, London

CULTURE: Fast-paced, sociable


  • Answer customer support phone

  • Monitoring social media platforms

  • Formulating social media responses to resolved customer complaints and queries

  • Investigating issues

  • Responding to complaints via customer support

  • Ensure all complaints are resolved efficiently & effectively

  • Being positive and providing high customer service standards and targets


  • Fluent English and Spanish reading and writing

  • Previous customer service experience is essential

  • Good team player

  • Able to work with diligence at fast pace

  • Strong communication skills

  • Maintaining excellent attendance and timekeeping standards

  • Social media savvy

  • Strong written and verbal communication skills

Advertised by Office Angels Oxford Street Branch. I you would like to apply for this role then please EMAIL your CV to quoting reference: JD/SDR/2009

Please note that due to a high volume of response Office Angels receive; only successful candidates will be contacted.

For the purposes of the Regulations, please note that Office Angels in the provision of these services will be operating as a recruitment agency. Office Angels are an equal opportunities employer.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Jodie Drayan