Customer Operations Coordinator

  • Location
    Edinburgh, City Of Edinburgh
  • Category
    Office and Secretarial - Administrator
  • Contract Type
    Permanent
  • Industry
    Administration
  • External Reference
    JN-102019-94994
  • Salary
    £20,000.00/Year

Do you possess excellent MS Office skills? Enjoy being part of a small team? Look no further!


Our client is looking for a Customer Operations Coordinator to join their team in Loanhead. This is a full time, permanent position with a salary of £20,000. As Customer Operations Coordinator you will be responsible for managing (logging & reporting) of service calls for our client's products and general administrative duties. Through this you will develop and maintain our customer's relationships and communication channels.


Additionally, you will help in the daily administration of the company and provide support and assistance to the Directors and senior management.



Key Tasks:



  • Act as key point of contact for customers for service calls.

  • Actively provide a high level of client care to all customers by providing information as requested.

  • Assist with monitoring and controlling business operations to meet customer expectations and company goals (e.g. Service Level Agreements, customer satisfaction, etc.)

  • Provide Directors and management with relevant information, including assisting with the production of internal and customer reports & sales figures.

  • Assist with coordination of Installation & Service works through various projects and customer orders/instructions.

  • Manage field engineers' work schedules & tasks and take responsibility for administration of same (including vans, storage units, holidays, etc.)

  • Maintain relationships with Field Engineers ensuring effective levels of two-way communication and support.

  • Liaise between customers and Operations & Manufacturing Departments to ensure smooth delivery of product and services.

  • Assist the management in the daily administration of the company, facilities and assets.



We are seeking an individual who can demonstrate the following strengths:



Essential



  • General administration qualification/experience

  • First-rate organiser

  • Excellent communicator - both verbal & written

  • Excellent MS Office skills (particularly Outlook, Excel & Word) but with the ability to adapt to new applications (Microsoft or other)

  • Organised and detail oriented with the ability to multi-task and prioritise work independently

  • Enjoy being part of a small team



Desirable



  • Service coordination experience

  • Awareness of Health and Safety polices/issues

  • Experience in the coordination of projects

  • Experience of scheduling work and diary management

  • Experience in communicating with remote teams

  • Ability to learn about new products



The role will involve some Saturday morning service cover (home-based & additional remuneration)


Whilst we'd love to get back to every applicant personally, it isn't always possible and sadly we cannot provide individual feedback.


If you are interested in this role and wish to be considered please click apply!


This vacancy is being advertised on behalf of Office Angels who are operating as an employment agency. Office Angels are an equal opportunities employer.


We're proud to say our consultants are experts in recruitment and are more than happy to discuss the benefits in more detail; please contact your local Office Angels branch for further information.


**If you are currently registered with Office Angels and interested in this role please contact your consultant by email**

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


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