Customer Care Executive - Immediate Start

New
  • Location
    London, Greater London
  • Category
    Office and Secretarial - Administrator
  • Contract Type
    Permanent
  • Industry
    Administration
  • External Reference
    LT08102019
  • Salary
    24000 £ - 25000 £ / Year

JOB TITLE: Customer Care Executive


COMPANY TYPE: Construction Company


START DATE: ASAP


HOURS: 08.30am - 17.15pm


SALARY: £25,000 pa.


LOCATION: Old Street Station


CULTURE: Professional, creative, fast paced, social environment


WOW FACTOR: Opportunity to learn and progress within a growing global organisation!



Our client is a fast-growing business selling project handover documentation solutions and services to Tier 1 property developers and contractors in the UK construction industry. They are the largest provider in a niche sector and looking to grow the business nationwide to grow from current £4m turnover to £10m turnover by mid-2020.


As a growing business, there are opportunities for further career development and advancement for high achievers.



Role Summary


Our clients are known as experts in their field, and their clients trust them to advise upon and deliver their most prestigious projects. Their target is to ensure excellent service standards and maintain high levels of customer satisfaction.


The successful candidate will work to deal with both external clients and liaise internally across departments to ensure client needs are always addressed and responded to whilst ensuring their fundamental business objectives and values are adhered to.


This is a new role within the business and as such the candidate has the opportunity to grow the role from today's primarily operational responsibilities into a broader management role with wider influence in the business. On this basis, the ideal candidate is expected to have experience and knowledge of excellence in customer service and to be able to develop and shape this role over time.



DUTIES INCLUDE BUT ARE NOT EXCLUSIVE TO:




  • Answer / resolve incoming product or service queries, through clarification of the customer's query, determination of the problem and selecting and explaining the best solution to resolve

  • Build sustainable relationships of trust through open and interactive communication

  • Undertake and record customer feedback surveys

  • Advise / recommend on potential changes and enhancements to products and services in response to customer feedback and analysis of customer needs

  • Report on Customer Service KPIs [NPS, Feedback Surveys, lifetime rev, cust acquisition costs]

  • Keep records of customer interactions



Day to Day activities:



  • First point of call for all client queries regarding products / service

  • Administration of DocumentPark hosting user accounts

  • Managing hosting updates / enquiries

  • Reporting on set KPIs

  • Managing Client Feedback surveys / complaints log

  • Administration maintenance of the organisation module in Apex



SKILLS, EXPERIENCE AND ATTRIBUTES REQUIRED:



  • Customer Service

  • Organisational Skills

  • Documentation Skills

  • Listening Skills

  • Phone Skills

  • Multitasking

  • Patience & negotiation

  • Positive Attitude

  • Attention to Detail

  • People Oriented

  • Analytical & problem Solving

  • Adaptability

  • Computer literate Office 365 & CRM systems

  • Experience in software support preferable



NB: If this company and position appeals to you then please apply your CV on-line.


Advertised by Office Angels, Liverpool Street branch. Please note that due to a high volume of response


Office Angels receive; only successful candidates will be contacted.


For the purposes of the Regulations, please note that Office Angels in the provision of these services will be operating as a recruitment agency. Office Angels are an equal opportunities employer.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Lauren Taylor