Client services -Private Medical

  • Location
    London, Greater London
  • Category
    Office and Secretarial - Administrator
  • Contract Type
  • Industry
    Sales & Retail
  • External Reference

My client is looking for Service driven person that understands how to deal with high profile people and offer an excellent service. This is a service driven sales role.

The purpose of this role is for all patients to have a coordinator that can help them and follow them through their journey from first contact to continuing aftercare. The primary goals of the Patient Care Coordinators are to reach their booking targets and at the same time delivery outstanding patient care.

The ideal candidates should come from a luxury background or a sales role where you're consultative.

The job requires:

  • The ability to be self motivated

  • The ability to manage challenges and understand the fundamentals of consumer behaviour

  • The ability to set personal goals above prescribed goals

  • The ability to deal with high stress environments in a pro-active manner

  • The ability to differentiate between important and urgent tasks, and prioritise and complete multiple tasks

  • Good time management

  • The need to demonstrate flexibility, including duties, hours of work, breaks, working conditions, working with team members, protocols and procedures, updates in knowledge etc

  • An openness to change, grow, and take on greater levels of responsibility and performance

  • The ability to communicate and interact effectively, calmly and compassionately, during various points of contact with patients and colleagues alike

  • You will need to be flexible and accommodating

  • You will have to be knowledgeable about the Clinic

  • You will need to know what the clinic can offer the client in any number of special circumstances

  • You will need to provide all the information that the client requires to enjoy their visit to the clinic

  • Excellent customer service skills


  • Answer queries on the phone

  • To meet with the patients at their initial consultation and guide them through their first visits and making them aware that you will be their contact person if they have any queries in the future

  • To book surgical appointments and consultations

  • To invoice patients for deposits and surgery balances

  • Ensure all the client's needs are met while visiting the practice

  • To arrange for glasses to be made up for patients

  • To update all records on the patient database as appropriate

  • To play an active part in the maintenance of a supportive learning environment within the clinic

  • To complete the end of day administration

  • To hit monthly targets

Office Angels are an equal opportunities employer

Office Angels are an Employment Business

Thank you for your interest in this role. All successful applications will be contacted within 5 working days. Due to the high volume of applications we receive we do ask for your patience to wait to hear from the consultant rather than to call us directly.

If you have not heard after 5 working days, then unfortunately we were unable to consider your application on this occasion.

Office Angels Oxford Circus branch look after roles in the following locations and all areas in between: Oxford Circus, Bond Street, Marble Arch, Marylebone, Mayfair, Baker Street, Edgware Road, Regents Park, St Johns Wood, Primrose Hill

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Nikki Toumba