Client Service Executive - Entry level - International Company

  • Location
    London, Greater London
  • Category
    Office and Secretarial - Administrator
  • Contract Type
  • Industry
  • External Reference
  • Salary
    20000 £ - 24000 £ / Year

JOB TYPE: Client Service Executive - up to £24,000!

COMPANY: Leading International Supplier - Insurance

HOURS: 9.00am - 17.30pm

SALARY: £20,000 - £24,000 pa.

LOCATION: Walking distance to Liverpool Street Station

CULTURE: Working within a friendly and diverse team

WOW FACTOR: Great location, modern offices and well-established company

Our client specialises in IT based consultancy, products, solutions and services for the London based insurance market. They are focused on providing our clients with IT solutions of the highest quality whilst underpinning their services with a first-class support infrastructure. Our client is fully committed to supporting the London Insurance market reform agenda with electronic messaging software and associated products and services.

You will be working as part of a growing team that reports directly to the Support Manager. As well as covering first line support alongside other members of the support team, you will be involved in the various administrative functions associated with this area; assisting with creating and maintaining procedures, working on reporting functions, data and trend analysis. Training for this will be provided on the job.


  • Answering phone calls and emails from users and responding within agreed times across multiple platforms

  • Answering internal queries regarding multiple platforms supported by the helpdesk

  • Testing and troubleshooting issues raised by users and commuting this to internal teams

  • Assisting with on boarding and rollouts

  • Monitoring and owning your outstanding tickets and providing updates to the team if issue effects multiple users

  • Liaising with the second line support team on your outstanding tickets

  • Assisting with communications to key contacts across the market with regards to technical updates, e.g. system downtime


  • Previous experience within a customer service role

  • Friendly and helpful "customer service" attitude

  • Familiarity with the Microsoft Office Suite as an end user not administrator

  • ITIL based qualifications or at least good knowledge thereof

  • Structured and methodical way of working, with attention to detail

  • Flexible approach to working hours and willingness to provide out of hours support when required

  • Self-driven individual who is able to work without constant supervision and able to prioritise tasks and manage workloads

Personal Attributes

The ideal candidate will possess the ability to work independently without constant supervision whilst taking ownership of tasks and also have the ability to work closely with other team members. They should be able to demonstrate a passion for quality and pride in their work; an enquiring mind and the desire to constantly improve their skills and knowledge. This is a client facing role and so the candidate must be articulate and speak and write fluent English.

NB: If this company and position appeals to you then please apply your CV on-line.

Advertised by Office Angels, Liverpool Street branch. Please note that due to a high volume of response Office Angels receive; only successful candidates will be contacted.

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To speak to a recruitment expert please contact Lauren Taylor