Client Relationship Manager - Law Firm

  • Location
    London, Greater London
  • Category
    Office and Secretarial - Administrator
  • Contract Type
    Contractor
  • Industry
    Administration
  • External Reference
    HS837
  • Salary
    35000 £ - 40000 £ / Year

ROLE: Client Relationship Manager - Law Firm


JOB TYPE: MAT cover 12 months (could be extended)


COMPANY TYPE: Law Firm


HOURS: Monday - Friday, shifts between 7:30am - 7:00pm (1 hour for lunch)


SALARY: £35,000 - £40,000


BENEFITS: 25 Days holiday + Bank Holidays, Pension contribution, Travel to work scheme


LOCATION: Cannon Street


CULTURE: Friendly, social, professional and down to earth environment


This is an amazing opportunity to work for a growing company where your work will be recognised and will aid company growth. If you are a highly motivated individual looking to progress within a professional establishment then please apply to this advert or send me your CV directly harriet.silvester@office-angels.com.


Purpose of Role


To provide leadership to the frontline team and team leaders, in overseeing the daily operation and embedding best practice and service excellence processes.


Key Relationships


Client Experience Manager, Client Service Team Leaders, Client Service Executives/AV Assistants, Event Coordinator, Hospitality Manager, Security, M&E, Events Team.



Daily Responsibilities



  • Support the Team Leaders in the smooth running of the daily operation, providing support within the hours of 7:30 - 19:00

  • Support the Team Leaders in the management and leadership of the Client Services Team

  • Train and coach team to consistently deliver on agreed service standards, SLAs and SOPs.

  • Ensuring company policies and procedures for visitor arrival and meeting room management of the client floor is maintained.

  • Conduct daily spot checks for cleanliness of common areas and meeting room, catering and service provisions, maintenance of common areas and meeting rooms, in room facilities and functionality.

  • Supervise daily team briefings

  • Support the Events Coordinator with daily events and seminars


Core Responsibilities



  • Conduct team appraisals and performance reviews

  • Lead weekly team training sessions and team meetings

  • Issue and manage team roster and holiday calendar

  • Manage team absences and time keeping

  • Provide on the job coaching and training to team leaders

  • Collate required monthly reporting statistics

  • Foster and build synergies across the business services team and ASSMs

  • Attend weekly departmental team meetings with Client Experience Manager


Behavioural Competencies


Impression - Making the right impression, every time



  • Takes ownership of the Client Services areas, ensuring that they are immaculate at all times

  • Adopts alternative approaches to communication styles that are appropriate to varying people and situations

  • Meets individuals' needs, feelings and motivations and takes an active interest in their concerns

  • Shows a clear understanding of different customers and their needs

  • Treats Individual with respect and acts to uphold their rights


Mindful - Always looking to improve



  • Professionally representing the company

  • Elevates the clients image by acting as a brand champion

  • Reviews own practices to seek efficient ways to add value to the client

  • Demonstrates awareness of environmental impact and actively seeks ways to reduce waste


Precision - Delivers performance



  • Effectively manages helpdesk, liaising with building management to coordinate contractors and maintain accurate records in relation to the site

  • Consistently follows sites security procedures and regulations as set out by management (QSHE)

  • Deals with any questions or queries and escalates where appropriate to the relevant manager


Advantage - Works SMARTLY



  • Demonstrates strong organisational skills by ensuring that tasks are completed accurately in a timely manner

  • All role specifications are completed to an excellent standard

  • Makes best use of resources available to achieve a desired outcome

  • Takes on greater responsibility beyond boundaries of own role


Collaboration - Supports and encourages others success



  • Demonstrates partnership working

  • Supports a team based approach to the delivery of goals

  • Effectively communicates with colleagues to enhance service delivery

  • Works well within the team environment and actively supports team effectiveness


Tenacity - Proactive, flexible, adaptive



  • Continues to manage self and remain effective during times of uncertainty

  • Readily embraces difficult challenges and remains confident of success


NB: If this company and position appeals to you then please apply your CV on-line. Advertised by Office Angels Partnership Accounts branch. Please note that due to a high volume of response Office Angels receive; only successful candidates will be contacted for the purposes of the Regulations, please note that Office Angels in the provision of these services will be operating as a recruitment agency. Office Angels are an equal opportunities

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: https://www.office-angels.com/candidate-privacy

To speak to a recruitment expert please contact Harriet Silvester