Native German Speaking Temporary Customer Service Advisor

Our clients based in the Soho West London are seeking a reliable Customer service advisor to join one of the largest travel sites to undertake a variety of duties from troubleshooting technical issues to investigating in-depth, complex cases where your mediation and negotiation skills will be called upon to deliver a high level of resolution.

The role: Native German Speaking Temporary Customer Service Advisor

The Company: Travel Company

The culture: Corporate, professional environment

The location: West End, London

Pay rate: £14 per hour

Start date: Monday 18^th September

Duration: 2-3months

Hours: 09.00 - 17.30 - Monday - Friday - office based

Perks: Holiday pay, training, retailer discounts

Office/Home based: 100% Office based.

You must be a native German speaker.

Overview of the role/Duties:

• Handle inbound/outbound calls/emails, or chats from German clients / businesses


• Troubleshooting incoming issues, identifying root causes, and finding a path to resolution.


• Researching and resolving internal and external user-reported issues


• Ensure excellent troubleshooting documentation.


• Collaborating with technical teams to help with support escalations.


• Follow best practice incident management processes to meet your monthly goals (Initial response time, Quality scores, Customer Satisfaction metrics).

Experience/Skills required:

• 1-3 years of proven experience in a Customer Service position


• "Problem-Solving" character - Ability to apply analytical and investigative skills to resolve customer issues creatively and with minimal direction.


• Customer-oriented, enthusiastic, courteous, assertive, and motivated to take charge of both customer engagement and problem resolution.


• A team player who is positive, friendly, and has a can-do attitude towards staff and customers.


• Receptive to constructive feedback and changes within the business.


• Confident and competent in handling complaints, mediation, and troubleshooting technical issues.


• Experience within the travel, tourism, leisure, and hospitality industries would be an advantage but is not essential if you have a passion for customer care.


• Experience in working to customer satisfaction-based targets and operational metrics such as quality and handling time.


• Fluency in written and spoken German

Please email your CV to: holly.barrett@office-angels.com

This opportunity is being advertised by the Office Angels West End team, we are acting as the recruitment partner on behalf of our client.

Thank you for your interest in this role. All successful applications will be contacted within 5 working days. Due to the high volume of applications we receive we do ask for your patience to wait to hear from the consultant rather than to call us directly.

If you have not heard after 5 working days then unfortunately we were unable to consider your application on this occasion.

Office Angels West End branch look after roles in the following locations and all areas in between: Oxford Circus, Oxford Street, Covent Garden, Tottenham Court Road, Euston, Regent Street, Piccadilly, Leicester Square, Camden, Bond Street, Marble Arch, Marylebone, Mayfair, Baker Street, Edgware Road, Regents Park, St Johns Wood, Primrose Hill, Paddington, Hampstead.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.