Mortgage Lending Administrator

Mortgage Lending Administrator
Full time (37.5 x hours a week)
Monday - Friday
Staines / remotely based - work from home
Company headquarters based in Staines
Salary £25,000 + attractive company benefits
Immediate start available

Does a new finance role working for a fun and modern company appeal to you? Do you have experience working in the financial industry or a bank/building society, processing mortgages and loans? This fantastic company regularly rewards the team's achievements with bonuses and prizes! If you are looking for a new career within a fun and energetic company, this established finance firm is the perfect place to work! The opportunity is working within the financial industry, dealing with different types of administration, vetting finance documents, client contracts and providing clear quotes and evaluations. Customer service is key to the business and a professional attitude towards maintaining stakeholder relationships and building new ones.

If you have previous experience of telephone and administrative roles within the Financial Services industry this could be your ideal role! Excellent Maths and English literature knowledge is required for the position, the minimum education required is GCSE level I both subjects. If you have previous experience working for a bank or building society the experience would be ideal, although all applicants from the generalised financial industry will be considered!

Role & Responsibilities:

* Receive inbound calls from intermediaries and action as appropriate in a timely manner to increase efficiency.
* Action and effectively maintain a pipeline of administrative tasks, ensuring workload is actioned within set SLA.
* Ensure a high level of customer service is maintained on a daily basis.
* Great problem solver and able to remain calm under pressure
* Genuine passion for speaking to customers, answering queries and a clear communicator.
* Listening and being able to build relationships at the point of contact.
* Organised, self-motivated and a team player.
* Respond to customer, intermediary or solicitor enquiries.
* Work as part of a team to ensure departmental targets are met along with maintaining high service standards to all stakeholders, in particular intermediaries.
* Build successful working relationships with external contacts such as brokers, customers, surveyors and solicitors as well as internal teams such as Sales & Marketing, Risk, Compliance etc. to help to ensure all lending requirements are satisfied prior to release of funds.
* Identify ways to improve department productivity or quality of service to brokers.
* Interact with intermediaries and customers to ensure expectations are being met at all times
* Deliver on promises made.
* Target Right First Time procedures and processes.
* Outbound calls - chase valuations and intermediary documents.
* Attention to detail when vetting documentation sent by brokers.
* Achieve KPI's and targets.
* Consistently achieve benchmark or above for Quality Checking (QC).
* Promote company's brand values.

Experience Required:

* Educated to GCSE level (at least 5 A - C grades including B in English and Maths).
* Previous experience of telephone and administrative roles within the Financial Services industry.
* Experience within Mortgage Operations, Bank or Building Society roles (desirable).
* Administration and/or workflow experience.
* Customer contact experience with a commitment to customer service excellence.
* Strong telephony and communication skills.
* Excellent keyboard and IT literacy (including use of Microsoft Word and Excel).
* Excellent oral and written communication skills.
* Confident, clear and professional telephone manner.
* Attention to detail.
* Ability to perform well under pressure and adhere to strict deadlines.
* Ability to work as part of a team.
* Able to quickly assimilate & understand new information.
* Flexible approach to working practices, with the ability to multitask.

Please note the role is working from home (WFH) currently 5 days a week, it will remain the same until further notice. If the company decides for employees to return to working in the office later in the future, this role will become a hybrid one involving working 3 days in the office Tuesday - Thursday & 2 days remote working on Friday/Monday (weekends off work).

If you meet all of the requirements above and have relevant work experience in the finance industry, please submit your application ASAP to melanie.randall@office-angels.com. For more information or to discuss your work experience for the role please ring 01784 460981. The closing date for applications is Friday 22nd October. I look forward to hearing from you!

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Melanie Randall