Mortgage Advisor - Hybrid - Flexi hours

  • Location
    Loughborough, Leicestershire
  • Category
    Financial Services - Mortgage Advisor
  • Contract Type
  • Salary
    £ 28000 - £ 30900 / Year
  • OrganizationType

We are looking for an experienced Mortgage Advisor and our client can offer hybrid however when in the office they are based in Loughborough reporting into a Manager working 40 hours per week however you can choose your hours as its an 8 hour day, as the Mortgage Advisor you will be part of an existing team and you will provide a fully compliant advised service to new and existing members in relation to mortgage contracts, both new and variations, taking responsibility for the customer journey from enquiry to completion and beyond , to achieve business objectives and maintain competitor advantage through excellent service standards whilst ensuring full compliance with regulatory, legislative requirements and focussing on the best possible customer outcomes.

As the Mortgage Advisor you will have the following responsibilities

* Develop and maintain regulatory, industry and competitor knowledge as part of CPD, taking ownership of your own development
* Comply with Society policies and procedures, regulatory and legislative requirements at all times
* Positive promotion of the Loughborough brand and proactively seek new and repeat business and customer referrals
* Positively contribute towards Society business objectives for both the acquisition and retention of mortgage customers
* Assist the customer journey from initial enquiry through to completion and beyond
* As part of the advised process, signpost other products and services that may benefit the customer, including mortgage related protection and make referrals to our business partners where appropriate
* Ensure all documentation is accurate, timely, clear and compliant
* Contribute to the continuous improvement of products, policies, procedures and systems related to the advice function
* Carry out all interactions with others with a 'can do' attitude, going over and above in the interest of good customer service, both for internal and external customers
* Record all results and activity fully and accurately in line with requirements of the business
* To carry out duties and responsibilities in relation to being a certification employee.
* Build and maintain constructive relationships with multiple internal stakeholders and relevant external parties

Once successful as the Mortgage Advisor you will receive the following benefits
Our advisers currently work to a hybrid pattern, some days in office and some at home.
Have a flexi-scheme for overtime hours worked.
Discretionary annual bonus based on performance up to 9%.
Death in service benefit 4 x salary
Private health insurance through
7% employer pension contribution increasing to 12% after 5 years' service
25 days holiday increasing to 28 with length of service plus Bank Holidays
Annual salary reviews.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Michelle Jackson