Media Customer Service Administrator - Working from home

  • Location
    Tenterden, Kent
  • Category
    Admin. Secretarial and PA - Administrator
  • Contract Type
  • Salary
    £ 20000 - £ 22000 / Year
  • OrganizationType

Job Title: Media Customer Service Administrator

Location: Working from home. Your offices are based near Tenterden therefore our client would like the successful candidate to live within a � hour radius (ideally) to attend team meetings in the office, as and when required

Salary: £20k - £22k

Hours: Monday-Friday, 9am - 5:30pm with every other Monday working 7:30am - 4pm

Your next company and team:

This company are a family run company who have been established for 25 years. You'll be working as part of a team of 5 and your new Manager is super friendly and has worked for the business for 15 years. This position is a perfect opportunity for a Media graduate (or equivalent) or someone with exceptional Customer Service and Administrative skills!

Key responsibilities:

  • Compressing and converting client digital media assets

  • Quality checking incoming media and other assets from clients

  • Logging work items onto the database (cross referencing instructions with booking forms and protocols)

  • Providing first line technical support to the operational teams in relation to any client deliverables and system issues

  • Providing support for vendors, freelance resource and clients to troubleshoot any issues they are experiencing

  • Assisting with approving completed transcription assets to check they meet all client specifications

  • Assisting with responding to client and freelance resource queries regarding ongoing jobs in a professional and helpful manner

  • Potential sharing of 'Out of Hours Emergency Response' cover and availability to work outside original scheduled hours occasionally

The ideal candidate will have the following skills and experience:

  • Previous Administration experience is essential

  • Excellent IT skills including the ability to learn new software/programmes quickly; proficiency in Word & Outlook

  • Excellent spelling, grammar and attention to detail

  • Proven customer service skills

  • Knowledge of cloud-based media workflows an advantage

Next steps:

If you have the skills listed above and are seeking a new role then please apply today. Bonnie (Candidate Manager) or Nicola (Permanent Consultant) will call you within 48 hours to discuss the position in further detail with you if you match the requirements for the job.

We look forward to your application.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Nicola Hamley