Marketing Administrator

  • Location
    Wellington, Somerset
  • Category
    Marketing & Advertising - Marketing
  • Contract Type
  • Industry
    Marketing & Advertising
  • External Reference
  • Salary
    18000 £ - 23000 £ / Year

Our client, a small family run e-commerce business based in Wellington, Somerset are seeking an enthusiastic and highly motivated Marketing Administrator to join their friendly team on a permanent basis.

This is a full-time role, working Monday to Friday 8.30am to 5.00pm offering a generous salary of £18,000 - £23,000 per annum (dependant on experience) The candidate will need to be hands on and flexible as the role will involve working in all areas of the business.

This role will be highly customer focused, engaging the customer with various online marketing methods. This role will really suit you if you have a flair for online marketing, social media and data analytics.

Our client are looking for a bright and dynamic individual who can help them move the business forward so they are looking for someone who can come up with new ideas and someone that is forward thinking and proactive.

Key duties and responsibilities of this role include:

  • Processing orders to include full production process

  • Attending Networking events and building relationships with other businesses

  • Responding to new website enquires

  • Dealing with projects from start to finish

  • Creating Newsletters

  • Using mailchimp

  • Attending Tradeshows and promoting the company

  • Analysing competitors and new trends

  • Increasing online visibility

  • Advising customers by phone, email, messenger & web chat

  • Ensuring customers have a positive experience and that enquiries and complaints will be dealt with in a competent and timely manner

  • Proactively keeping customers fully up to date at all times and notifying them of any known issues or information that may conflict with their requirements or cause any delays.

  • Providing delivery updates and tracking information

  • Listening to customers' requirements effectively and efficiently and where necessary implementing actions accordingly

  • Using Royal Mail Click and Drop

  • Looking after all social media pages and increasing followers (including Instagram and Facebook)

  • Updating the website

  • Graphics

The successful candidate should have the following skills:

  • Computer literate

  • Polite telephone manner

  • Excellent communication skills both written and oral

  • Accurate data entry

  • Ability to multi-task

  • Excellent people skills

  • Self-motivated individual with an impeccable attention to detail

  • Ability to work unsupervised to tight deadlines

  • Reliability, flexibility and good timekeeping

  • Office experience Desirables

  • Previous print industry experience

  • Knowledge of Adobe Creative Cloud and previous experience within WooCommerce or Prestashop admin panel would be an advantage

Due to the location of this role the successful candidate will require access to their own transport.

If you are interested in this role and would like to find out more, please apply online or contact Georgie on 01823 285 440.

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To speak to a recruitment expert please contact Catherine Knight