Maintenance Administrator

  • First contact for customer enquiries. Handle where possible or otherwise escalate.

  • Schedule and organise maintenance contract work.

  • Co-ordinate and maintain the maintenance diary and maintenance job book.

  • Receive and handle all queries relating to maintenance work.

  • Communicate to the engineer maintenance job information/details. Resolve any problems directly with engineers and the client.

  • Liaise with maintenance customers re their contract, agree changes as necessary, build relationships.

  • Prepare and issue renewal maintenance quotations requesting support from lead service co-ordinator and service manager where appropriate.

  • Assist the Service Manager in the preparation of maintenance contract quotations as required.

  • Receive and carry out initial quality control checks on engineer paperwork, prepare for service managers further review and follow up.

  • Receive service call-outs, log, and co-ordinate response with the Service Manager. Liaise with client.

  • Request and chase politely for client feedback on service received.

  • Assist in the receiving of order deliveries, unpacking, and filing/logging delivery notes, recording on diary against work order.

  • Support the lead service co-ordinator with any reasonable additional tasks to assist the day to day running of service.

  • Arrange servicing of engineers vans. Organise repairs, MOTs also as required.

  • Maintain stationery, order replacement stock as required.

  • Must have good computer skills and knowledge.

  • Must have proven administration and organisational experience.

  • Must be responsible, well-motivated, and determined to achieve high standards in their work.

  • A desire to learn and develop their role would be expected.

  • Must enjoy dealing with people over the phone and be able to communicate well both verbally and in writing.

  • An interest in engineering, servicing of equipment would be beneficial.

If this role is of interest please apply online or email

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Lucy Tucker