Losses Administrator

Losses Administrator

Location: South Wimbledon, London

Salary: £25K pa


  • Holidays: 20 days per year + Bank Holidays. After 2 full years of service employees accrue 1 additional days Holiday per year, up to a max of 23 days per year + Bank Holidays.

  • Free parking for employees in car park front of the building on a first come basis

  • Life Assurance Policy

  • Auto Enrolment Pension Policy

  • They aim to provide opportunity for progression for the right person

  • They hold an annual Summer BBQ for all staff.

You will be working for this leading supplier who specialise in furniture for all event hire needs. They can provide any additional products from marquees, temporary structures, event seating to ice rinks with the same trusted level of professional, friendly service.

The role involves liaising with clients regarding on losses/breakages of equipment hired to them and not returned too us.

The role will suit someone who has an excellent phone manner. There is lots of liaising with our warehouse team, all of whom are welcoming, supportive and good to work with. Also with our linen supplier who provides the linen for our jobs on a hire basis.

Role Function and Purpose

The role is to monitor and process any physical and/or electronic paperwork generated by the operations departments and input these into the hire system.

The role involves interaction with the customers and operational and sales departments of the company on a daily basis.

Checking returns against stock items hired and processing losses in accordance with the company's losses procedure. This will include creating losses invoices and credits where necessary.

To fit into this role it is essential you have the ability to learn the various software programmes that are used within the business, and have excellent communication skills

The business is a 24 hour operation, therefore a flexible approach to working hours during the company's busy periods is required, to include working on some Saturday mornings.

Key Duties and Responsibilities

  • Ensure all paperwork from the operations department is completed correctly and is handed in on time

  • Compile all paperwork from wash up and transport departments to produce a detail and correct invoice

  • Ensure invoices are generated with in the required time frame as set by the company

  • Complete a daily check sheet of orders completed. Liaise with wash up to ensure we do not fall behind on the invoicing process

  • Process losses on our hire system and send out losses notifications

  • Process, monitor, and allocate extra equipment returned from clients and ensure that credits are raised for them

  • Liaise with customers and other internal departments to resolve customer queries or losses disputes

  • Ensure linen is returned, and monitor the losses

The role may expand in future to include some reasonable additional duties.

Key Performance Indicators

To achieve the set key performance indicators;

  1. To use our internal systems effectively and follow all company procedures

  2. To ensure all administration is accurate.

  3. To maintain good relationships with all clients engaged with either by phone or by email.

To work well within the team to ensure there are no barriers or any breakdown in communication

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Joan Collins