Live Chat Advisor

Live Chat Advisor

Manchester City Centre

Salary - £22,000 rising to £25,000 after probation

8.30 am - 5pm Monday - Friday

Office Angels are currently recruiting for a Live Chat Advisor on behalf of our client - a training company based in Manchester City Centre.

Duties will include:

  • Dealing with all incoming live chat and email enquires

  • Logging tickets on the portal

  • Responding using set templates

  • Troubleshooting any issues

  • Escalating technical problems when necessary

  • Schedule calls and sessions with end users

  • Working with the customer service team to resolve issues efficiently

We are looking for candidates with:

  • Excellent customer service skills

  • Strong written communication

  • Strong problem solving skills, a level head and ability to ask the right questions

  • Experience communicating via live chat, email or phone

  • A solid work history

  • Able to work in a busy environment

If you are interested and meet the above criteria please send your CV ASAP to or call the branch on 0161 832 7600 if you have any queries. Due to the high volume of CVs we are currently receiving we are unable to reply to each application. If you have not heard from us within 5 days then unfortunately you have been unsuccessful on this occasion.

Office Angels is an equal opportunity employer

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Lizzie Kelly