Learning & Development Coordinator - Graduate*

  • Location
    London, Greater London
  • Category
    Admin. Secretarial and PA - Administrator
  • Contract Type
  • Salary
    £ 25000 - £ 30000 / Year
  • OrganizationType

We are currently working with one of the UK's leading conflict management companies, , who are looking to recruit a friendly and bubbly administrator to join their growing team. They work with over 4000 organisations worldwide and offer a wide range of opportunities in the areas of training, mediation, resolution consultancy, management, finance, customer care and many more!

If you have a passion for administration and an interest in opportunities to learn and develop professionally, this could be a really exciting opportunity to join a friendly team, with a brilliant company culture.

For direct applicants, please email Bobbie.Williams@office-angels.com

About the job role;

JOB TITLE: Learning & Development Coordinator
Permanent, Full Time
09:00am - 17:00pm (Flexible working, 2 days in the office)
£25,000 Per Annum (Plus amazing yearly bonus up to £10,000!!)
Busy, friendly team culture, hardworking team, chatty, sociable

BENEFITS: Fantastic holiday allowance, brilliant yearly bonus, Pension plan, Healthcare and progression opportunities

Main function of job

  • Management of all open courses

  • Diarising courses throughout a financial year

  • Working with the marketing team to ensure courses are advertised.

  • Booking delegates onto courses, sending joining instructions and maintaining records on Salesforce

  • Compiling and sending certificates of attendance to delegates once courses have concluded

  • Processing learner registrations for all accredited courses

  • Distributing and processing learner course work for all accredited courses

  • Providing high quality and professional client liaison throughout the lifecycle of a placement

  • Arranging and setting up post training events and workshops.

  • Managing all follow up activities post course

  • Liaison with consultants, as required, during the setup, delivery, and the evaluation of Assignments

  • Updating the company database - Salesforce

  • Management of assignment set up for all short courses and account management from assignment completion and thereafter to ensure all our contractual obligations are met

  • Creating, sending, and monitoring evaluation reports

  • Arranging follow up calls with course sponsors

  • Producing regular reports for the Heads of Services and the company directors

  • Assisting Business Manager and Business Support Team with additional administrative and clerical activities that may be required

  • To work as active member of the team and to be flexible and adaptable based on the changing needs of the business

  • Supporting the setup and management for assignments including administrative and clerical support

  • Support with setting up events such as workshops or conferences

  • Answering the phone and diverting calls/taking messages as required

Experience, knowledge and skills required

  • A minimum of 2 years' experience in an Administrative role within a fast-paced working environment

  • Experience of developing and maintaining relationships with customers and colleagues

  • Experience of working on multiple projects and managing complex information

  • Use of digital systems including MS Office and CRM systems such as salesforce

  • Experience of innovating, independently and through collaborative teamwork, promoting feedback, challenge, and debate to help optimise business solutions

  • Experience of working in a commercially driven environment and achieving commercial targets

  • A track record in driving continuous improvement which has contributed to business growth

  • Experience of using IT systems which improve efficiency, enhance customer experience and which help to assure quality

  • Outstanding written and verbal communication skills with experience of writing a range of formal and informal business documents such as emails, management reports or strategy documents etc.

  • High standard of computer literacy including CRM systems (such as salesforce.com)

  • Strong influencing and negotiating skills and possessing good business acumen

  • Works well under pressure and has high levels of personal resilience

Personal Attributes

  • Bubbly and friendly

  • Demonstrable attention to detail and accuracy

  • Self-starter

  • Team player

  • Well organised and self-sufficient

  • Demonstrable customer focus

  • innovative and seeks out and implements creative solutions to problems

  • Commitment to quality and continuous improvement

Education and Qualifications:

  • Educated up to a high standard

  • Good GCSE results, C grade or above

  • Relevant Honours degree

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Bobbie Williams