Junior IT Support Analyst

  • Location
    City Of London, Greater London
  • Category
    IT and Telecoms - 2nd Line Support
  • Contract Type
  • Salary
    £ 25000 - £ 30000 / Year
  • OrganizationType

Job Title: Junior IT Support Assistant \ IT Support Assistant

Aim of Role: To provide 1st and some 2nd line IT support

Based in London

Up to £30,000pa

Junior IT Support Assistant Key Responsibilities:

  • To provide 1st and some 2nd line support to users in the business.

  • Hardware support - including Computers, laptops, printers, and mobile devices.

  • Software - including but not limited to Windows Desktop Operating Systems, Microsoft Office Suite, Adobe, and Autodesk.

  • System builds/software installations and configuration.

  • IT asset management of all IT inventory.

  • Supporting other team members to resolve issues.

  • Troubleshooting; diagnosing and testing issues raised concerning hardware and software and escalating calls to appropriate individuals/companies.

  • Produce and maintain documentation on systems and procedures for the benefit of the IT team.

  • Provide technical and functional support on applications, portals, software, and support for all products/ equipment implemented in the business.

  • Supporting devices and users on a Windows network comprising of Windows Computers and laptops, Active Directory.

  • Deploy computers\laptops and devices to users and provide maintenance when required to ensure continuity of day-to-day business.

  • Manage security of information as defined in the Security protocol.

  • Help ensure the company's systems align with industry-related accreditations such as Cyber Essentials certification', GDPR and any other regulations required.

  • Assist in ad-hoc tasks and projects when required to support the operation of the London office.

Desired Skills and Experience

Support experience and exposure to the IT office environment are beneficial.

  • One year's working experience providing support in a corporate environment.

  • A good understanding of Microsoft Windows OS, Microsoft Office, related applications and computer hardware.

  • Good communication skills.

  • Ability to work flexibly as and when needed.

  • Up to 5 days per week office attendance.

If this is for you then you should apply today! If you know someone else who may be suitable, please pass on their details or ask them to apply!

Click on the apply button or email me, Lara Coward at lara.coward@office-angels.com for more information on the role.

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To speak to a recruitment expert please contact Joan Collins