Technical IT Support Officer

  • Location
    Milton Keynes, Buckinghamshire
  • Category
    IT - 2nd line support
  • Contract Type
  • Industry
    IT and Telecoms
  • External Reference
  • Salary
    20000 £ - 22000 £ / Year

Office Angels Milton Keynes are currently looking to recruit a Technical IT Support Officer for our client based in Central Milton Keynes. This is a great opportunity to join and support the business based in the UK and globally.

The role will be responsible for providing IT technical support to both the UK and global business. Resolving incidents daily reported by their users globally and supporting the UK business with general trouble shooting.

This is a standalone role within the UK team reporting to the whilst also reporting to the service desk team.

The successful candidate must have strong management and organisational skills to deliver high quality work with efficiency and accuracy.

Main Tasks:

  • Timely resolution of Incidents as reported to the Service Desk by users.

  • Documentation of 'Incidents' and 'Work Arounds' within the Service Desk System.

  • Actively investigate and document problems and known errors within the system.

  • Maintaining asset register of IT inventory.

  • Advise on desktop hardware upgrades.

  • Communicate with 3rd party support providers.

  • Analyse network health and integrity.

  • Actively ensure and understanding workplace health and safety obligations between yourself and others.

  • Support and comply with Company Policies and procedures and documented in the Company's employment policies as amended and sent directly by Managers/Supervisors.

  • Any other duties suitable to the level and responsibility of the position as required.

Qualifications and Experience

  • Knowledge of computing hardware and printers

  • Ability to troubleshoot problems is ESSENTIAL.

  • Minimum of 2 year's experience in supporting Microsoft Windows

  • Minimum of 2 year's experience in a desktop support role.

  • Knowledge of Windows operating systems and Microsoft Office.

  • Knowledge and understanding of LAN/WAN technologies and the ability to troubleshoot networking issues.

  • Knowledge of iOS and Android devices.

  • Effective and clear written and verbal communication skills.

If you believe you have the relevant skill set and experience, please submit your CV ASAP. Due to the high volume of applications we are unable to respond to everyone. Therefore, if you do not receive a response within 5 days please assume you have been unsuccessful.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser:

To speak to a recruitment expert please contact Stephanie Taylor