IT Support Technician

Exciting opportunity for an enthusiastic and driven technically minded individual to join a well renowned and successful Taunton based company. Are you the go to person for technically related queries? Do you have a natural understanding of IT and enjoy troubleshooting? Are you continually looking to build on your technical knowledge and seek a company that can assist you with this? Then look no further as this is the role for you!


JOB TITLE: IT Support Technician


LOCATION: Taunton, Somerset


SALARY: £20K - £22K PA DOE


HOURS: 37 hours per week Monday - Friday


BENEFITS: Flexible working, Health Insurance, Employer Pension Contributions, Cycle to Work Scheme, Internal Training, Flu Jab, Free Eye Tests, Free Parking, Corporate Gym Membership Rates, friendly and welcoming team environment.


THE ROLE: You will be joining an internal IT department providing IT support to staff across several offices and remote workers. You will be joining the team at an exciting time with several projects underway whereby your technical skills will help support the company during a period of digitalisation. Your key responsibilities will be to provide initial support to staff with IT issues and to resolve these where possible. Any issues you are unable to resolve will be escalated to other members of the team who will assist with your growing knowledge.


MAIN DUTIES WILL INCLUDE:



  • To assist in receiving and logging internal IT support requests via phone, email and in person.

  • Provide technical support with hardware and software systems.

  • Escalation of support requests.

  • Proactively identifying potential problems and suggest resolutions where possible.

  • Ensuring support requests are logged, prioritised, escalated and followed up where required.

  • Helping to resolve IT support requests.

  • Troubleshooting and rebuilding computers.

  • Reviewing active helpdesk calls within the department, keeping staff updated and resolve where possible.

  • Help to maintain comprehensive inventories of assets.


SKILLS REQUIRED:



  • Excellent communicator

  • The ability to work methodically and follow instructions.

  • Good understanding of computer systems.

  • Keen to learn new technologies.

  • Prior IT support experience would be beneficial, but not essential.


NEXT STEPS… If you are interested in this position and would like to find out more, please apply online, send a copy of your CV to taunton@office-angels.com or contact the team on 01823 285440.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Catherine Knight