IT support Technician

We're excited to be working with a leading water supplier in Devon who are currently experiencing a rapid period of growth in the IT world and are looking for an IT Support Technician to join their busy Service Desk department. If you are looking for an opportunity to work for a thriving and expanding business, read on!

JOB TITLE: IT Support Technician

LOCATION: Exeter

SALARY: £25,000 - £28,000 per annum (Dependant on Experience)

HOURS: Monday to Friday - 8:00am - 5:00pm (inclusive of a one-hour lunch break)

BENEFITS: Generous holiday allowance, plus bank holidays, Cycle to work scheme. Competitive pension contribution. Share-save scheme. Opportunities for personal and professional development.

THE COMPANY: The client is responsible for providing reliable, efficient and high-quality drinking water and waste-water services to the beautiful South West area in a sustainable way. This company has been established since 1989 and is leading in the information and technology space.

THE ROLE: This is an excellent opportunity for a highly motivated individual looking to progress their IT career. You will accurately capture issues and exhaust all options for resolution at the first point of contact, of all IT faults across the entire range of infrastructure, networks, systems and IT hardware (PCs, mobile devices and printers) demonstrating empathy and a genuine passion for delivering great IT support to all of your 3,000 users.

KEY DUTIES:

• Effectively communicating with colleagues in the wider business, of all levels of seniority and IT proficiency by telephone and email


• Supporting the activities of the wider IT Service Delivery team if required


• When required, assign Incidents and Service Requests that cannot be resolved at first line to the appropriate internal IT team for resolution


• Log Incidents using ITIL aligned support management processes and tools to ascertain the impact to the user and applying the appropriate priority according to the IT Service Desk Procedure


• Resolve Incidents and Service Requests according to the defined service level agreements and identify opportunities to support continual process improvement


• Identify and carry out any immediate corrective action that can resolve or contain the issue directly. Using technical and problem-solving skills to resolve 70-80% of all incoming phone calls, tickets raised through our IT Self-Serve Portal and walk-ins to the Service Desk.

ABOUT YOU:

• Good working knowledge of, Microsoft Windows 10, Office 365, Exchange Online, Active Directory and familiarity with both remote desktop and help desk applications such as SCCM


• Excellent communication skills with a friendly approach to problem solving


• Self-motivated individual who gains satisfaction from providing excellent customer service


• The ability to think logically with good problem-solving skills


• A self-motivated individual who with the ability to work using their own initiative as well as work well in a team


• Good passion for IT


• Reliability and good timekeeping

TO APPLY: Please either apply online, call and speak to Coleen today on 01392 426200, or email coleen.martin@office-angels.com

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