IT Support Officer

  • Location
    London, Greater London
  • Category
    IT and Telecoms - 2nd Line Support
  • Contract Type
    Temporary contract
  • Salary
    £ 14 - £ 16 / Hourly
  • OrganizationType

Office Angels are looking for a tech savvy and proactive IT Support Officer to join a passionate charity who focus on working with local communities to help make a difference to society.

Waterloo | Office Based | Monday to Friday | 9:00am - 5:00pm | £14ph - £16ph | 6-8 weeks On-going with potential to be extended

Boost Benefits:

  • Wide range of benefits available including:

  • Discounts on everyday items from well-known brands

  • Learn how to eat better and boost your mood

  • Free exercise videos

  • Discounts on e-voucher

  • Cashback with major retailers

  • Annual leave accrual, bank holidays off + more!


  • Support the ICT Manager in the administration of the company's infrastructure including end-user support, domain administration, hardware support, software support and telephony

  • Create new user accounts on the network and email client, support the Finance and HR systems, liaise with external suppliers and provide support as necessary

  • Delete the user accounts of leavers and as required, and follow the established guidelines and instructions for systems access for ongoing delegated access to archived mail records

  • Monitor and ensure all software updates and security patches are applied in a timely manner

  • Monitor and ensure Anti-Virus software is installed, licensed and up-to-date on all hardware

  • Issue laptops and mobile phones to remote users as required

  • Support home users with remote access and PC/laptop issues

  • Provide timely first line of support for technical calls/emails

  • Resolve specific ICT problems as they arise, trouble-shoot as appropriate and co-ordinate external assistance as necessary

  • Assist the IT Manager with yearly Cyber Essentials Plus certification process

  • Undertake any other related responsibilities commensurate with the evolving objectives of the post and the evolution of the Trust, as may reasonably be requested by the Director


  • Immediately available to start

  • Knowledge and experience of working with Windows Networks, Active Directory, Windows Server (all versions)

  • Ability to use and support MS Office Corporate applications and email applications

  • Ability to provide efficient and effective IT Support to end-users both face to face and remotely

  • Excellent communication skills

  • Proactive, professional and positive attitude

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Harriet Silvester