IT Supervisor

JOB TITLE: IT Supervisor


SALARY: £35,0000 - £40,000 PA Dependant on Experience

BENEFITS: 25 days holiday plus Bank Holidays, Up to 10% Bonus, 6% Contributory Pension from Company

HOURS: Monday to Friday, 8:30am till 5:30pm

THE COMPANY: Friendly, down to earth, supportive and progressive telecommunications company who really value their employees and provide fantastic training.

THE ROLE: The key focus of this role is to ensure the digital work environment is fully functioning and to be responsible for the help desk support team of two.

Key duties will include:

  • Ensuring that all tickets and employee requests are resolved timely and effectively

  • Driving a culture of service excellence within the team providing the necessary leadership and support to ensure all problems are resolved swiftly

  • Mentoring and developing junior team members

  • Contributing to the development and implementation of company security policies and procedures and ensure these are aligned with vendor and industry best practices

  • Providing training to employees on Microsoft apps, as required

  • Monitoring, measuring and reporting on core KPI targets

  • Ensuring effective documentation of existing and new systems is kept up to date

  • Monitoring systems for performance and availability

  • Assist the IT OSS/BSS Manager with the development of IT operational strategy and performance

  • Ensure activities and design are compliant with Company Policies, in particular IT Security Policies, GDPR and Safety Policies

We would love to hear from candidates who have:

  • Technical Degree or equivalent

  • 5 years relevant experience

  • People management experience

  • Experience with Microsoft and Open Source software

  • Experience with Office 365, Azure AD and other cloud services

  • System administration experience - Linux and Microsoft

  • Good knowledge of infosec and IT security best practices

  • Good understanding of networking principles

  • Solid organisational ability and an attention to detail

  • Good written and verbal communications skills

The successful candidate will be results-driven, with good time management skills. You will be able to problem solve and provide solutions to colleagues. You must also be able to work in a fast-paced environment and operate in an agile, dynamic and flexible workspace.

To apply please do so online, contact Vicky on 01392 426200 or email

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Vicky Williams