IT Helpdesk Support

  • Location
    London, Greater London
  • Category
    IT and Telecoms - 1st Line Support/Helpdesk
  • Contract Type
    Temporary contract
  • Salary
    £ 14.83 - £ 15.93 / Hourly
  • OrganizationType
    Office

Office Angels London Bridge are looking for a IT Helpdesk Support to support a very successful company based in East London.


The ideal candidate will join a very busy and fast-paced IT Department to act as 1st line IT support for internal customers by resolving or escalating 1st line technical issues when necessary


East London | Full-Time | £14.83 - £15.93 | Office Based | Immediate Start


Benefits:


Excellent benefits such as travel allowance, bonus scheme, pension, health insurance and more


Duties And Responsibilities:



  • To liaise with Service Desk, monitoring the ticket system to swiftly and effectively address/allocate/escalate IT issues reported via ticketing system to meet both, customer requirements and departmental KPIs on ticket processing rates

  • To open, process and close tickets where possibly and required and to ensure appropriate communication with the stakeholders on arising issues

  • To act as a contact point for internal customers, maintain efficient communication with users and the team to ensure highest level of customer service and departmental support

  • First line support for active directory including password reset, unlocking accounts and any other delegated rights

  • Accountable for Network monitoring and raising support issues

  • To assist in installing, supporting and maintaining IT services and solutions to customers

  • To undertake any other additional tasks that may reasonably be assigned from time to time within the company

  • Liaising with the suppliers, e.g. regarding maintenance contracts

  • Responsible for maintaining stock levels and ordering equipment as required

  • Responsible for monitoring outstanding tickets and chasing up team members for status updates and closure



Personal Attributes:



  • Proven previous experience of working in 1st line IT Support Engineer role and acting as the first point of contact

  • Good knowledge of user hardware (PC, laptops, etc.) and practical skills to provide assistance with their maintenance to the users

  • Customer Focused

  • Analytical

  • Good inter-personal skills

  • Organised and thorough

  • Self-starter, self-motivated

  • Willingness to learn and share knowledge

  • Pro-active problem solving and diagnosis skills

  • Native technologist who shares our passion for innovation and agility.



Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Harriet Silvester