IT Helpdesk Assistant

Our client is looking for an IT Helpdesk Assistant to join their growing IT Department.

The purpose of this role is to provide internal helpdesk support for IT infrastructure and to directly support the business in implementation of IT improvement projects, security & development. As well as supporting Engineers and Customers.

Responsibilities of this role -

  • Provide 1st and 2nd Line support to the company's IT users for IT related issues including troubleshooting of devices (Laptops, tablets & mobiles phones), IT infrastructure & IT services issues which are preventing the effective operation of business-critical staff.

  • Support the I.T. Helpdesk Engineer in the implementation of IT improvement projects as stated in the IT Strategy ensuring that these are delivered accurately & on time, in line with the expectations of the Helpdesk Manager & Senior Leadership Team.

  • Perform training to IT users in areas where repeat issues are identified, working with the Helpdesk Managers, Middle Managers & Senior Leadership team to reduce the strain of 1st Line issues on IT resource.

  • Provide technical IT assistance to the I.T. Helpdesk Engineer & Helpdesk Manager with bespoke investigations / reports in order to assist in the development of the Department or respond to Internal/External IT issues.

  • Participate as a member of the Technical Services team, providing support to other team members where required. Put forward ideas and assist in the development of standards and procedures to assist in the overall development of the department and company.

  • Attend emergency breakdowns at customer sites when required, to assist the department maintain the best possible service to their clients.

  • Update the electronic job management system, according to agreed procedures (working in conjunction with the Customer Service Coordinators). Ensure that all jobs contain relevant information to the agreed standard and are processed in a timely manner so that customer and company expectations are met.

  • Utilise, manage and maintain technical product documentation, ensuring relevant information is shared with team members and accessible at all times in order to ensure the most up to date information is available for customers and colleagues.

If you wish to apply please contact Gabriella Saunders on

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Gabriella Saunders